Servmart Program Specialist

Join to apply for the Servmart Program Specialist I role at MSC Industrial Supply Co.

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

The Program Specialist has a wide variety of tasks. They are required to assist walk‑in customers by sourcing products or helping them to find product in the store. They answer phone calls, process hazmat orders and contact customers. They also receive inventory, label it and replenish the shelves in the store. It is a combination of customer service and warehouse responsibilities.

• Assist walk‑in customers in the store and answer inbound calls at a specific on‑site location to sell MSC products in accordance with MSC Culture and Customer Service Standards.
• Resolve on‑site customer product and service issues by providing sales‑related solutions utilizing common and alternative sources of information. Consult with other associates to locate the most effective sources of information.
• Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicate customer concerns to management to ensure the most effective and lasting problem resolution.
• Work closely with vendors to produce quotes, expedite orders and locate sources for product.
• Support outside sales representatives.
• Ensure excellent customer relations by responding, under Supervisor/Manager or OSA's guidance, to customer needs consistent with MSC standards, culture, and business practices.
• Operate basic warehouse vehicles (i.e., electric pallet jack and/or forklift).
• Create and apply bar‑code labels using MSC item numbers or PO’s.
• Load, unload, and move product by hand or by skid.
• Pick items from bins.
• Puts away all required product.
• Foster the MSC Culture in the location and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
• Participate in special projects and perform additional duties as required.
• To perform this job successfully, an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• A High School Diploma or the equivalent.
• 2 years customer service experience, inbound/outbound telephone sales or outside sales, experience required.
• Industry experience preferred.

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Excellent problem‑solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communication skills are also required.
• Working industrial knowledge preferred.
• Must obtain MSC license to drive warehouse vehicles within specified time requirements.
• Must obtain MSC certificate to pick DOT regulated items where required.

• A valid driver’s license is required.
• Must pass all requirements to obtain a base pass, which may include additional background checks and other specific driving certifications.
• Bending to lift items from the floor and racks required.
• Lifting items up to 50 pounds required.
• Ability to operate at heights up to 50 feet when required.
• Ability to stand for prolonged periods of time required.
• Ability to work in extreme heat/cold is required.
• This position may require access to International Traffic in Arms Regulations Information ("ITAR")…