Entertainment & Gaming Attendant, Customer Service Rep

Overview

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout‑free parking experiences. No tickets, machines, apps or credit cards are needed – you just “drive in and drive out.” We are the largest parking network in America, powering mobility at more than 4,000 locations across North America and Europe with over 23,000 employees. Today, we are reinventing parking;

tomorrow we will power checkout‑free experiences wherever you go, making daily living, working and playing remarkable and giving us back our most valuable asset, time.

Basic function: ensure the appropriate number of cars is kept on location throughout the shift, cars are parked in an appropriate fashion, and the lot is kept clean and presentable.

• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout shift, as needed.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
• Provide assistance to customers that have forgotten where they parked their vehicle.
• Be at work every scheduled day, on time and in uniform.
• Courteously assist customers by answering any questions they may have and, if necessary, direct them to the Facility Manager for further assistance.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Communicate debris, water, oil spills and other issues to the garage office.
• Substitute for valets when necessary, if authorized.
• Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short‑term disability, life insurance, accident insurance, 401(k) and paid time off.

Salary Range: $16.00 per hour

US-HI-HONOLULU

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Required:

Less than high school education or one month related experience, training or an equivalent combination of education and experience.

License Requirement: The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work: Special shift requirements, if any, will vary; availability for 2nd shift, 3rd shift and/or week‑ends may be required.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one‑on‑one situations to customers and other employees.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide two‑digit numbers and perform operations using units of American money.

Appearance: Employees must maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands: The employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb or balance and must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability…