Billing & Accounting Analyst - Oahu

Billing & Accounting Analyst - Oahu

Date:

Nov 7, 2025

Location:

Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.

The P CB BILLING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

Provides business analysis and system support related to operations and projects, including billing enhancements as well as ongoing system support for the Customer Information System (CIS) and billing issue resolution. Responsible for ensuring Business Unit satisfaction with system functionality, support, enhancements, status updates and training needs as required. Provides accurate and timely reporting. Analyzes special or complex rate and billing situations.

Researches, assesses need, and gathers data to develop, coordinate and implement recommended solutions. Develops processes and guidelines for Revenue Management work practices and procedures. Recommends, leads, and implements department/division projects, initiatives, and assignments.

• Billing and System Support

  • Coordinates, monitors, and administers utility and non-utility billing function. Ensures policies related to the billing function in the Customer Information System are in accordance with the Company’s Tariff. Monitors and coordinates the monthly closing process to assure the closing schedule is met and adheres to established guidelines to ensure accurate and timely recording of revenues.
  • Develops and recommends policy direction for billing solutions that support the Hawaiian Electric Companies’ initiatives. Organizes, plans, collaborates, participates with cross functional working groups in the Company to implement new pricing tariffs, processes, and procedures.
  • Analyzes special or complex rate and billing situations. Researches, assesses need, and gathers data to develop, coordinate and implement recommended solutions. Develops and maintains database and spreadsheet applications to compute billing determinants for complex and specialized billing situations maintained outside of the Customer Information System and Meter Data Management systems.
  • Assists Billing team with issues and problems as they arise. Assists with administering and creation of non-commodity invoices.
  • Manages defects and new requirements.
  • Investigates, analyzes, and resolves system application issues by applying knowledge of application functionality and associated business processes. Interacts effectively with business unit users and IT personnel to prepare change requests for system enhancement/modification and to ensure the design changes meet business/regulatory requirements. Approves technical designs, test plans, and various stages of systems development.
  • Investigates, tests, and implements new software technologies in support of continuous improvement of the billing process, especially related to specialized billing situations. Coordinates, tests and implements feeder system interfaces (i.e. MV90, advanced metering and meter data management systems) collaborating with Information System personnel as required.
  • Reporting
  • Assists the Revenue Management team with managing the area’s Sarbanes-Oxley ("SOX") Reports and General Ledger Reconciliation related to SOX controls. Coordinates audits with internal and external auditors. Provides support and manages documentation for the section’s forecast and budget related matters.
  • Compiles data for balancing, reconciliation, and reporting requirements for internal and external parties. Analyzes large volume…