Payment Operations Manager

Payment Operations Manager

Growe welcomes those who are excited to :

• Ensure proper functioning of payment methods and escalate issues when needed;
• Monitor acceptance rates and decide which payment methods to enable / disable and how to distribute volumes;
• Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;
• Develop contingency and emergency plans;
• Create monitoring guidelines and procedures for support teams;
• Provide regular payment activity reports;
• Assist with integrating new payment providers / methods;
• Suggest improvements to payment flows and user experience;
• Handle requests from customer support;
• Test new payment method integrations and deployments;
• Collaborate with BI to enhance reporting and track key business metrics.

• 2+ years as a billing / payments manager / specialist in online payments (iGaming industry is preferable);
• Confident in dealing with numbers and processing of financial / transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners;
• Deep understanding of payment and transactional systems and services;
• Upper-Intermediate English proficiency.

• Attention to details and multitasking;
• Quick tasks execution;
• High level of communication skills;
• Ability to make decisions on disabling / enabling methods independently.

• GROWE TOGETHER :
  Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS :
  We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE :
  We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.