Universal Banker; Personal Banker - Kahala Branch
Listed on 2026-01-10
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Finance & Banking
Banking & Finance, Banking Operations
Universal Banker (Personal Banker) - Kahala Branch
Join to apply for the Universal Banker (Personal Banker) - Kahala Branch role at Central Pacific Bank
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$21.00/hr - $24.00/hr
Position Function
Multiple levels available based on experience. Universal Bankers perform sales, servicing and operational functions in a branch. They assist in managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationships, identify potential banking needs, cross‑sell products, and refer customers to specialists as appropriate. Responsible for meeting assigned operational, cross‑sale and referral goals, and supporting the branch management team with coaching and development activities.
Open all types of consumer and business deposit and loan products; accept and close secured and unsecured consumer loan and personal lines of credit applications. Certified to accept and close home equity lines and loans.
All duties are performed in alignment with the company’s core values of a “Voyaging Spirit” and “Positively Ohana”. Employees demonstrate competencies such as active listening, effective oral and written communication, action‑oriented problem solving, and thoroughness.
Sales / Servicing- Accepts secured and unsecured consumer loan and personal lines of credit applications and opens all types of consumer and business deposit products and related services.
- Profiles customers while opening or servicing deposit accounts to determine needs.
- Actively participates in customer retention programs to build and retain relationships and find opportunities to acquire new ones.
- Manages a portfolio of HVC customers.
- Analyzes tax returns and financial statements.
- Participates in branch or bankwide campaigns.
- Actively cross‑sells and refers customers to appropriate business partners.
- Achieves all individual/branch goals, including deposit, loan, portfolio growth, revenue and risk management targets.
- Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, accounts, or company assets.
- Processes various transactions including deposits, withdrawals, payments, cash advances, U.S. Savings Bonds applications and redemptions, check cashing, placing stops, cautions and holds, and foreign currency exchange with minimal errors; balances teller cash daily.
- Purchases and sells cash to/from vault and assists in the replenishment of cash dispensers.
- High school diploma or equivalent required.
- Bachelor’s degree from an accredited university; relevant work experience may substitute for the degree.
- 1+ year of demonstrated success in sales and customer service.
- 1+ year of branch operations experience or successful completion of teller and new account certification within 6 months of hire.
- 2+ years of branch/bank operations experience and retail financial product sales.
- 1+ year of experience explaining credit products, accepting/closing consumer and business loan applications.
- Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable.
- Notary Public commission preferred.
- Must be able to move and lift items up to 20 lb and perform other light physical work.
- Must be able to operate standard office equipment, including phone, personal computer, copier, etc.
- Must be able to communicate verbally and in writing with all internal and external customers.
- Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank‑related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
- Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Finance and Sales
Industry: Banking
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