Member Service Representative Kai Branch

Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.

• Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
• Accurately and efficiently processes transaction and service requests.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
• Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
• Provide loan applications and/or information to members and prospective members.
• Process loan application and collect necessary documentation for proper analyzing from Consumer Loan Department. Closing of loans (document signing).
• Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
• Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
• Knowledge of member services and products as well as applicable policies and procedures.
• Knowledge of credit union loan services, policies, and procedures.

• Represent HCFCU in community events, as appropriate
• Actively participate in credit union functions.
• Other duties as assigned
• High school degree or equivalent.
• One year cash handling & customer service experience preferred.
• Must be able to effectively and professionally communicate to both internal customers and external members.
• Must have a basic PC knowledge.
• Strong analytical and financial skills.
• Able to multi-task, work under pressure and meet deadlines.
• Lifting, pulling, pushing, and carrying up to 30lbs on occasion. Reasonable accommodation for qualified appliance available.