Assistant Branch Manager; Oahu

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BRANCH BANKING Full-time ICP Support Honolulu, HI, US

3 days ago Requisition

Salary Range: $54,234.00 To $72,619.00 Annually

Central Pacific Bank is seeking Assistant Branch Managers for our Oahu locations, with potential assignment in either the Leeward, Windward or Honolulu area based on business needs.

Position Function:

Leads, coaches and inspires a team of highly skilled professionals to consistently meet and exceed the specific financial needs of a designated community, including consumer and local businesses. Accountable for achieving sales, service, and profitability goals, while ensuring regulatory and legal compliance. Responsible for the administrative and operational tasks related to Account handling;
Works on assignments extremely complex in nature; takes independent action and high degree of initiative in resolving problems, is involved in decision making and developing recommendations.

Manages assigned portfolio of High Value Clients (HVC) to build and retain customer relationships. Identifies potential customer banking needs and opens and services all types of consumer and business deposit products; accepts and closes secured and unsecured consumer loans and business loans and lines. Is certified to accept and close home equity lines of credit and loans. Responsible for meeting assigned sales/service and operational goals.

The Assistant Branch Manager supports the Branch Manager in the day-to-day leadership of a full-service branch, with accountability across three core areas: sales and servicing, operational effectiveness and service delivery, and leadership. The ABM acts on behalf of the Branch Manager in their absence and is expected to model the sales, service, and compliance standards expected of branch staff.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Sales/Servicing:

• Accepts secured and unsecured consumer loan and personal lines of credit applications and able to open all types of consumer and business deposit products and related services.
• Profiles customers while opening or servicing deposit accounts to determine needs.
• Actively participates in customer retention programs to build and retain customer relationships and find opportunities to acquire new relationships.
• Manages a portfolio of HVC customers to build and retain customer relationships.
• Analyzes tax returns and financial statements.
• Participates in branch or bank wide campaigns.
• Actively cross-sells and refers customers to the appropriate business partners.
• Achieves all individual/branch goals as assigned which may include deposit, loan and portfolio growth goals; revenue & risk management targets.
• Meets individual and contributes to branch sales goals through new account acquisition, referrals, and deepening existing customer relationships.
• Coaches and motivates branch staff on sales techniques, needs-based conversations, and referral behaviors.
• Identifies customer needs and recommends appropriate products/solutions, including more complex transactions (consumer lending, small business, etc. as applicable).
• Monitors individual and team…