Consumer Credit Center Manager

First Hawaiian Bank is currently seeking a Retail Credit Center Manager to join the team in the Retail Credit Center.

First Hawaiian Bank is currently seeking a Retail Credit Center Manager to join the team in the Retail Credit Center.

The pay range for the role is $95,000 - $135,000/yr; commensurate with experience.

The level of the position will be determined by the hiring manager based on the candidate's qualifications.

Monday - Friday 8:00AM - 5:00PM (hours may vary)

The Retail Credit Center Manager is responsible for the leadership, oversight, and administration of retail credit underwriting and credit operations activities supporting consumer and small business loan, line, and credit card products. The position is accountable for ensuring credit decisions are consistent with the Bank's established credit risk appetite, applicable laws and regulations, and internal policies, while delivering efficient, timely, and consistent credit decisioning that supports both operational objectives and customer experience expectations.

The role collaborates closely with Retail Credit & Origination, Deposit & Lending Services, Retail Credit Service Center, and other business partners to support operational effectiveness, process improvements, system enhancements, and strategic initiatives.

• Bachelor’s degree in business administration, accounting, economics, management, related field; or equivalent combination of education, training, and experience required.
• Experience in a banking or financial services environment supporting consumer and/or small business loans, lines of credit, and credit card products preferred.
• Experience leading or supporting lending operations, credit underwriting, credit risk, process improvement, or operational management functions preferred.
• Experience with lending technology platforms, loan origination systems, workflow systems, or related operational technologies preferred.

• Five (5) years of progressively responsible experience in consumer and/or small business lending, credit underwriting, credit risk management, loan operations, or related financial services functions required.
• Three (3) years of supervisory or management experience required.

• Seven (7) years of progressively responsible experience in consumer and/or small business lending, credit underwriting, credit risk management, loan operations, or related financial services functions required.
• Five (5) years of management experience leading teams, operational functions, or strategic initiatives required.
• Required experience may be obtained concurrently.

• Extensive experience leading consumer and/or small business lending and underwriting operations within a financial institution, including consumer loans, credit cards, and related credit products.
• Demonstrated expertise in credit risk management, portfolio performance monitoring, and consumer credit policy governance.
• Experience overseeing high-volume consumer lending operations while balancing credit quality, service levels, and customer experience.
• Strong knowledge of banking regulations and compliance requirements, including Consumer Lending regulations, Fair Lending, BSA/AML, CIP, privacy requirements, and related regulatory frameworks.
• Proven ability to collaborate and influence stakeholders across multiple business lines, including Retail Banking, Call Center, Credit Administration, Risk Management, Compliance, Operations, and Product Management.
• Experience leading audits, regulatory examinations, SOX controls, issue remediation, and quality assurance programs.
• Demonstrat…