Specialist, Hoʻokele Implementation and Practice

Specialist, Hoʻokele Implementation and Practice Job Description

Posted Tuesday, November 4, 2025 at 3:00 PM

Job Purpose

The Specialist, Hoʻokele Implementation & Practice leads learning and development efforts to identify and implement best practices in the use of Hoʻokele, LTʻs information & constituent management system and single source of truth supporting data-informed decision-making at the program and organizational level. The Specialist works with LT support departments and program locations to curate and train on all Hoʻokele and Constituent Relationship Management (CRM) functionality to ensure consistency of use supporting program implementation to ensure documentation and tracking of outcomes/impact for kamali`i and `ohana served by the Trust.

This includes engaging with end users on all levels to identify and resolve any system or operational issues impacting data input and update/onboard training materials as necessary, leading coordination of Data Documentation Sessions, and participating as a member of the Hoʻokele Continuous Quality Improvement Committee. The Specialist works closely with LT leadership and all LT progam locations to support implementation of LTʻs diverse Youth Programming in a manner that ensures innovation, best practice application and cultural resonance in a manner that reflects the mission, vision, and values of the Trust.

• Design, develop, and deliver a comprehensive blend of instructor-led , eLearning , and distance learning that enhances and strengthens professional development and improves teammate skills and competencies related to use of LTʻs Hoʻokele Information and Constituent Management System, data consistency, and outcome/impact reporting related to the delivery of best practices in clinical and cultural interventions, programs, and practices aligned with organizational values and mission.
• Facilitate large and small scale learning sessions for all LT program locations and support departments and create an engaging learning space to enhance end-user engagement, proficiency, and confidence in use of Hoʻokele.
• Provide ongoing support to all LT program locations and departments through organizing and facilitating of weekly Data Documentation sessions. Champion data-informed practices across the organization.
• Respond to program related Hoʻokele IT Help Desk ticket requests. Address and resolve end-user issues promptly to ensure support of documentation consistency and data-informed practices.
• Collaborate with LT program locations and departments to gather feedback about the quality and impact of training. Analyze feedback and continuously update training materials based on organizational needs, end-user input and system updates.
• Participate in weekly Hoʻokele/Salesforce Continuous Quality Improvement Committee (CQI) to monitor and address end-user feedback, current/future system updates, and issue resolution.
• Ensure that all Hoʻokele training programs and system usage complies with LT organizational policies and procedures. Regularly review and contribute to updating of policies and procedures, as applicable, in accordance with best practices and regulatory requirements. Communicate any Hoʻokele related updates across the organization.
• Kipuka Services support and technical assistance as needed:
  • Consultation services, such as practice supports or program design that reflect LT policy and documentation requirements.
  • Assist in quality improvement activities and initiatives at LT program locations.
  • Provide coverage and staffing at various LT program locations where applicable.

Other duties

• Contribute s to the Trustʻs success by accepting new assignments, helping team members, learning new skills, and striving to improves team and organization results.

Qualifications

• Bachelor’s degree in social work , education or related field, or acceptable equivalent. Knowledge of youth development programming and casework and at least 3 years of relevant experience in field.
• Project management experience taking initiatives from ideation to implementation.
• At least 3 years experience in supporting the design and facilitation of learning initiatives in a professional setting.
• At least 3…