Sr. Patient Account Representative - Billing Inquiry Day Shift

RESPONSIBILITIES

• Provides work leadership and guidance to the Patient Account Representatives. Monitors work queues and assigns and coordinates work assignments to ensure optimal workflow and operational efficiencies.
• Serves as a resource regarding patient billing inquiries, including insurance verification and eligibility, authorizations, and patient liabilities.
• Provides administrative support to management, including assisting with patient account representative schedules as needed.
• Performs duties of a Patient Account Representative as needed.

• Seeing, hearing, speaking, finger dexterity.
• Continuous: sitting
• Occasional: standing.
• Infrequent: walking, stooping/bending, kneeling, twisting, reaching above shoulder level, reaching above head, lifting and carrying up to 10 pounds.

• Not substantially subjected to adverse environmental conditions.

• High School diploma or equivalent.
• Associate’s degree in business preferred.
• Completion of Healthcare Administration Billing and Coding program preferred.

• Three (3) years Patient Accounts Representative experience; or two (2) years Patient Account Representative experience with a certificate or diploma in Healthcare Administration Billing and Coding.
• Prior supervisory experience and/or demonstrated knowledge and ability to lead staff.
• Experience to demonstrate:
  • Knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, Third Party payer requirements).
  • Knowledge of third-party reimbursement and Hawaii regulatory requirements related to reimbursement.
  • Knowledge of medical terminology.
  • Ability to manage, prioritize and execute a variety of tasks.
  • Ability to communicate effectively in English both orally and in writing.
  • Ability and skill in conducting training.
• Proficiency with Microsoft Office applications (i.e. Word, Excel, PowerPoint) and automated systems.

Equal Opportunity Employer/Disability/Vet