Patient Service Representative - SURG Transplant POB_QMCP Day Shift

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

• Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions
• Frequent: reaching below shoulder level, frequent gripping of an object.
• Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.
• Operates computer, printer, calculator, telephone.

Not substantially subjected to adverse environmental conditions.

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

B.

EXPERIENCE:

• One (1) year customer service experience or clerical experience in a healthcare related setting.
• Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.
• Experience to demonstrate:
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to keep accurate records and do mathematical calculations.
• Knowledge and familiarity with computer applications and automated systems.
• Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.

Equal Opportunity Employer/Disability/Vet