Peer Support Specialist

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Aloha Care’s leadership empowers and engages its employees by recognizing outstanding job performance and collaboration. We share organization-wide updates during quarterly All Staff meetings. We encourage participation in volunteer and educational opportunities. We put a high value on honesty, respect, and trust-building. We encourage open-door, two-way, and frequent communication.

Aloha Care’s comprehensive benefits package includes low-cost medical, dental, drug and vision insurance, paid time-off, 401k employer contribution, referral bonus and pretax transportation and parking program.

The Peer Support Specialist plays an important role in Aloha Care’s care team, supporting and encouraging peer members in the development of goal setting for recovery and resiliency and working towards new coping skill development, learning self-monitoring techniques, and practicing ways to problem solve. As a role model, the Peer Support Specialist supports members during their recovery, bringing them together into self-help groups and encouraging them toward self-reliance in the community.

• Performing initial outreach to conduct education and welcome call as needed
• Schedule and attend member home visits and provider visits, if needed. Coordinate with the RN or SW Health Coordinators to complete required Initial and annual member reassessments. The Peer Support Specialists will execute planned non-clinical intervention(s) directed by the licensed clinician, which include but are not limited to facilitating timely access to services, ensuring there are no barriers to care and medications, identifying and providing transportation assistance, if needed, etc.,
  
  on behalf of the member and provider.
• Providing needed member education and assisting with coordinating referrals to appropriate services.
• Documenting in an electronic database assessment information and health coordination activities
• Monitoring assessments and claims to identify any signs of health status changes
• Coordinating and collaborating with interdisciplinary care team members including providers, family members, caregivers and community agencies to support members in maintaining or improving their current health status
• Participating in internal interdisciplinary care team meetings
• Coordinating with appropriate operational departments as required by the members’ needs (e.g., Medical Management, Transition of Care, disease Management, Care Coordination, Service Coordination, Travel, etc.) and network physicians/providers to facilitate timely access to available and authorized services
• Assisting the member with maintaining eligibility and connections with other programs the member may quality for
• Performing member outreach calls in collaboration with Quality Improvement projects and Care Coordination activities related to HEDIS and STAR ratings
• Assisting the member with accessing translation services when needed and requested
• Performing other duties as assigned by supervisor and/or manager
• Adhere to regulatory compliance and quality guidelines as well as Aloha Care policies and procedures.
• Responsible for maintaining Aloha Care’s confidential information in accordance with Aloha Care policies, state and federal laws, rules and regulations regarding confidentiality. Employees have access to Aloha Care data based on the data classification assigned to this job title.
• Hawaii Certified Peer Specialist (HCPS) certification through AMHD.
• Minimum 5 years of work experience.
• Cultural diversity…