Patient Community Navigator Queen's Health Systems

As a member of the Queen Emma Clinic social work team, the Patient Community Navigator is an extension of our licensed Social Workers assuming delegated tasks following social work consultation. The Queen Emma Clinic is a multi-disciplinary outpatient clinic comprised of Primary Care, Infectious Disease, Psychiatry/Psychology, Podiatry, Endocrinology, and Allergy/Immunology. The Patient Community Navigator coordinates resources and alleviates barriers of social determinant of health needs for the clinic patients.

• Supports community health by establishing and maintaining trusting relationships with patients, families, and providers to promote health, recovery, resiliency, and wellness.
• Performs activities off-site, in the community, and makes patient home visits as required.
• Performs duties and responsibilities in accordance with policies and procedures and consistent with the goals and objective of the department and The Queen’s Medical Center (QMC).

• Essential: stooping/bending, finger dexterity, seeing, hearing, speaking; lifting usual weight of 10 pounds up to 25 pounds.
• Frequent: standing, walking, reaching at and below shoulder level.
• Occasional: sitting, kneeling, climbing stairs, walking on uneven ground, squatting, pushing/pulling usual weight of 10 pounds up to 25 pounds; carrying usual weight of 5 pounds; reaching above shoulder level.
• Operates computer, calculator, copier, facsimile, and telephone.

• Not substantially subjected to adverse environmental conditions.
• Must be willing to work both at the QMC and in the community. Work involves extensive off-site activities, including home and community-based visits to patients.
• Must have reliable transportation in order to make visits to sites where patients reside.
• May be exposed to negative responses from patient or family.

• High School diploma or equivalent.
• Valid U.S. driver’s license required in accordance with Hawaii state law rules and regulations.
• Driver’s abstract or evidence of good driving record.
• Meet and comply with qualifications set forth in QMC Fleet Safety Policy.
• Medical Assistant, Community Health Worker or Patient Navigation certification preferred.
• Current certification in BLS/HCP required.

• Two (2) years of relevant healthcare/social services experience; or one (1) year of healthcare/social services experience with a Community Health Worker certificate.
• Previous experience working with individuals with behavioral health and/or substance use issues preferred.
• Prior experience working with the underserved preferred.