Laundry Manager

Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America

Posted Tuesday, July 29, 2025 at 4:00 PM

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

Oversees the daily operations of the laundry department which includes all aspects of the hotel’s laundry operations including but not limited to rooms and food and beverage linen, spa and pool towels, guest laundry, employee uniforms, and dry-cleaning services. Ensures the efficient, safe and high-quality processing of all laundered and dry-cleaned items while maintaining standards consistent with the hotel’s brand and guest service expectations.

• Manages the daily laundry and dry-cleaning operations, including sorting, washing, drying, ironing, pressing, folding and distributing of all linen, towels, uniforms and guest garments.
• Supervises and schedules laundry staff to ensure appropriate coverage and productivity.
• Oversees quality control for all laundered and dry-cleaned items, ensuring items are handled with care and efficiency, ensuring timely delivery and guest satisfaction and processed in accordance with fabric care standards. Creates, updates and maintains Standard Operating Procedures.
• Coordinates with housekeeping, Food & Beverage, Spa, Pool, and other departments to ensure linen availability, inventory accuracy, circulation and proper care of linen.
• Maintains par levels and oversees inventory control of laundry and dry-cleaning supplies, detergents and chemicals.
• Monitors and maintains commercial laundry and dry-cleaning equipment, coordinates with Engineering for preventative maintenance and repairs. Conducts site inspections of equipment with Engineering.
• Trains staff on proper laundering and dry-cleaning techniques, equipment operation and guest service expectations. Ensures training manuals and checklists are updated.
• Tracks and monitors departmental productivity, prepares reports and supports cost control. Plans, prepares, forecasts and manages laundry budget and capital budget/expenditures. Recommends laundry and dry-cleaning prices for review and adjustment. Contributes to cost saving measures for laundry and related areas.
• Leads and provides daily oversight over the laundry staff. Hires, trains, develops and manages performance. Conducts employee performance reviews, manages schedule, and ensures accurate and timely payroll processing. Conducts daily huddles with housekeeping leaders and leads daily shift briefings.
• Enforces safety protocols, infection control standards, and compliance with OSHA and chemical handling regulations.
• Coordinates bids from external vendors by conducting thorough research on the product/service and conducts comparative pricing.
• May participate in hotel committees (i.e. Safety Committee) as directed.
• Stays updated on new developments, projects, ideas, technology, changes in laundry and dry-cleaning standards and regulations
• Performs all other duties as may be required or assigned

Reports To: Executive Housekeeper

Supervises: Laundry Worker, Laundry Coordinator, Marker/Sorter, Dry Cleaner, and Presser

• High school diploma or equivalent vocational training certificate.
• Minimum three (3) years of technical training or experience in a commercial laundry and dry-cleaning operation, with at least 1 year in a supervisory or managerial role.
• Dry Cleaner certified preferred.

• None

• Thorough understanding and knowledge of laundry and dry-cleaning equipment and supplies
• Reading, writing and oral proficiency in the English language, good spelling and grammar skills.
• Strong leadership, team-building and communication (verbal, non-verbal and written) skills.
• Must be highly organized, detail-oriented and have the ability to multi-task.
• Financial and analytical skills necessary
• Ability to maintain…