Concierge, Hope Lodge

Overview

Join to apply for the Concierge, Hope Lodge role at American Cancer Society
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The American Cancer Society is working to end cancer as we know it for everyone. Our employees and 1.3 million volunteers are raising the bar every day. We are a culture comprised of diverse backgrounds and experience to better serve our communities.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The schedule for this role is 3:00pm – 11:00pm, Sunday – Wednesday, at $19.50 per hour. This role is fully benefits eligible and eligible for additional shift differential pay for hours outside of the day shift.

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation and EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus
• Previous experience in hospitality, guest services, or a related field is preferred
• Minimum 1 year of customer service experience

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

• Minimal travel required

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

• Entry level

• Part-time

• Other

• Non-profit Organizations
• Hospitals and Health Care

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