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Guest Services Manager

Job in Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for: Marriott Vacations Worldwide
Full Time position
Listed on 2025-12-08
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Management
Salary/Wage Range or Industry Benchmark: 65000 - 70000 USD Yearly USD 65000.00 70000.00 YEAR
Job Description & How to Apply Below

Join to apply for the Guest Services Manager role at Marriott Vacations Worldwide
.

Location: Honolulu, HI

Salary range: $65,000 - $70,000

Job Summary

In conjunction with the Front Office Manager, responsible for the leadership, training, and daily supervision of the Front of House departments. Address guest complaints and inquiries; direct liaison with Housekeeping and Maintenance on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight.

Experience
  • 2‑year degree/diploma from an accredited college or university or equivalent additional experience.
  • 3 or more years supervisory experience in Guest Services.
  • CPR/First Aid preferable.
Core Responsibilities
  • Manage day‑to‑day operations of the Front of House departments, including a daily review of room availability to maximize revenue and occupancy.
  • Schedule and plan work assignments for the department and supervise staff.
  • Ensure all Guest Service Ambassadors follow established guidelines including cash handling, key control, and any Sarbanes–Oxley guidelines set by operations at Team Headquarters.
  • Participate in revenue management calls with SMR colleagues and lead property tactics with GM/Hotel Manager support.
  • Audit all cash banks in the department on a weekly basis.
  • Prepare and conduct performance evaluations for each team member on an annual basis.
  • Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support.
  • Perform other duties as assigned.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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