Utility Steward; On-Call

Hourly compensation.

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition.

Highgate continues to develop a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The location is the all‑new, vibrant ‘Alohilani Resort Waikiki Beach,’ an indoor‑outdoor luxury resort that blends contemporary design with a relaxed, oasis‑like atmosphere just steps from Waikiki Beach.

The Utility Steward is responsible for maintaining cleanliness, proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she assists the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas, specifically for cleaning all equipment, utensils, and the physical work area. He/she also assists with proper food storage and rotation.

• Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster, and utility work areas.
• Perform heavy‑duty cleaning of ovens, grills, sinks, walls, floors, walk‑in refrigerators, freezers and other heavy kitchen equipment.
• Sort, stack and prewash all banquet plate ware, flatware and glassware, including remote staging areas away from the dishwashing rooms.
• Transport soiled plate ware, flatware and glassware from event space to dishwashing areas.
• Wash pots, pans, and kitchen utensils following proper procedures for cleanliness and sanitation.
• Sweep, mop and wash floors in all food and beverage areas, kitchen, restaurant, and dock area.
• Keep management informed of shortages of equipment and supplies.
• Operate dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
• Return all clean china, glass, and silver to its proper storage location, minimizing breakage.
• Apply proper safe handling techniques for all chemicals used.
• Report any faulty equipment to management immediately.
• Empty garbage from the Food and Beverage areas into the hotel dumpster.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits at all times to avoid injury to self or others.
• Follow proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
• Follow all sanitation standards.
• Assist in the set up and breakdown of the restaurant buffet as required.
• Assist banquet and outlet staff by supplying china, glass, and silver as required by business demand.
• Perform other duties as requested by management.

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.

• Flexible, long hours sometimes required.
• Heavy work – exceeding 20 lbs constantly, 50 lbs frequently, and 100 lbs occasionally when lifting, carrying, pushing, pulling or otherwise moving objects.
• Ability to stand during the entire shift.
• Ability to withstand temperature variations, both hot and cold.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Effective listening, understanding and clarifying of concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying and solving issues as necessary.
• Cross‑train in other hotel related areas.
• Maintain confidentiality of information.