Butler

Butler at Marriott Vacations Worldwide

As an essential part of the guest services team, the Butler is responsible for continually improving and maximizing each guest’s experience by providing an exceptional level of personalized service. The role ensures all guests’ needs are met in a prompt and efficient manner, performing duties in strict confidentiality as a “personal assistant,” unobtrusive when not needed and in accordance with hotel standards.

Hourly Rate: $26.52

• Work with GSA to obtain pre‑arrival data for advanced preparation of arrangements to maximize positive guest experience such as:
• Guest names (ages of children) and contact information
• Stay dates, flight information and guidance with airport arrival experience
• Transportation arrangements (i.e., arrival and departure, car rental, taxi or ride‑sharing programs)
• Concierge services (Tours, Activities, Attractions)
• Food & beverage preferences, requested groceries and allergies
• Room set‑up preferences, housekeeping/special needs and requests
• Maintain complete knowledge of and compliance with:
• Familiarity with guest profiles, maintaining positive guest relations at all times
• All departmental services, policies, procedures and standards
• Correct maintenance and use of equipment as intended
• Maintaining supplies and all resource materials
• Weather conditions (current and forecasted)
• Operation of Opera (Property Management System)
• Processing miscellaneous charges and payment to guest accounts
• Anticipation of guest needs, prompt coordination of guest requests
• Ensuring guest satisfaction (resolve guest complaints)
• Perform (or have staff perform) housekeeping duties as requested:
• Maintain cleanliness, sanitation and organization of guest and work areas
• Unpacking, packing
• Laundry, valet (light) pressing, dry cleaning to be sent out
• Shoe care
• Jacuzzi and Dry Sauna preparation
• Dishwashing, general tidying
• Schedule suite servicing and turndown time with housekeeping
• Arrange and provide current copies of newspapers and magazines

• Perform (or have staff perform) F&B services as requested:
• Table setting (knowledge of settings, utensils etc.)
• Beverage service (coffee/tea/wine)
• Simple cooking or take order for F&B
• Inventory, procure and replenish pantry when necessary
• Customize Mugen menu, seek assistance when necessary with food & wine pairings
• Run dishwasher cycle with used plates, glassware and utensils
• Assist guest with serving meals
• Delivery and set-up of amenities as required
• Inventory and replenishment of kitchen/dining equipment
• Perform (or have staff perform) Concierge services as requested:
• Business services
• Dining recommendations and reservations
• Attractions/Activity/Tour planning and reservations
• Arranging floral options
• Be familiar with local events and assist with event planning
• Personal shopping
• Arrange spa/massage/personal grooming services
• Child Care arrangements
• Transportation arrangement
• Ensure guests safety and security on property; provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities.
• In addition, any other duties directed by hotel management.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality