Assistant Beverage Manager - Pride of America

Assistant Beverage Manager - Pride of America

Apply for the Assistant Beverage Manager - Pride of America role at Norwegian Cruise Line Holdings Ltd.

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• Assists the Beverage Manager in the operation and supervision of all public bars, lounges, crew bar and beverage service in the restaurants and decks.
• Assists in the direction, supervision, performance, training and evaluation of all positions within the beverage department.
• In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

• Responsible for ensuring that the beverage sales forecasted for bars, lounges and restaurants on the ship are met and exceeded; including Buffet, Atrium Café, Main Dining Room and all Mess areas.
• Assists in achieving the guest satisfaction targets established for the ship in beverage service and product quality.
• Strives to meet the target cost of sales for the operation as determined by the company budgets.
• Ensures that all company beverage service standards and sequences of service are being followed and adhered to by the staff.
• Ensures that the department is in compliance with all company policies, rules and regulations.
• Resolves in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
• Ensures that the staff and the operation follow and are compliant with all Public Health rules and regulations.
• Maintains and safeguards records, reports and other documents pertinent to the staff and the operation as dictated by policy and as directed by the Company.
• Participates in planning and managing the continuous training of all the staff involved in beverage sales using only company approved training materials.
• Issues and follows up on maintenance requests and ensures that all equipment and furniture is in proper condition and meets the safety standards.
• Controls and documents breakages, abuse of equipment and negligent behavior when it comes to the improper use of Company property and assets.
• Assists in managing and achieving the budgets that are determined for the beverage organization for all departmental expenses, salaries and manning.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

• Minimum requirement of two years’ experience as a Bar Manager for a 250+ room multi-outlet food and beverage operation; OR Assistant Bar Manager for a 400+ room multi-outlet food and beverage operation; OR previous shipboard experience in the same position.
• Minimum of one year managerial experience in handling multiple bars and lounges with different themes and menus is required.
• Proven ability to manage and direct a large multinational and/or multicultural bar brigade is required.
• Minimum of one year experience with a responsibility of meeting and exceeding revenue targets, industry service standards and guest satisfaction results is required.
• Extensive knowledge of beverage and wine products is required.
• Intermediate to Advanced ability to read, write and effectively communicate in English is required; other languages are preferred.
• Intermediate to Advanced typing and computer software skills using Microsoft Word & Excel, PowerPoint, Outlook, IBM AS400, Fidelio, Micros.
• High School Diploma or foreign equivalent is required.
• Hospitality School degree, Bachelor’s Degree or foreign equivalent in a hospitality-related field is preferred.
• Courses in safety, environmental, public health and sanitation regulations and procedures from a recognized educational institution are required.
• Certification from Court of Master…