Housekeeping Manager

Housekeeping Manager

Apply for the Housekeeping Manager position at 'Alohilani Resort Waikiki Beach.

The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. With an award‑winning design by Rockwell Group, the resort offers a spacious lobby, a unique 280,000‑gallon Oceanarium, and an upcoming pool deck with private cabanas, a saltwater infinity pool, a shallow‑water pool for kids, and a pool bar. Steps from Waikiki Beach, the resort is named in honor of Queen Liliʻuokalani and offers an oasis of tranquility in the heart of Waikiki.

Highgate Hotels is a leading real‑estate investment and hospitality management company with a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company utilizes industry‑leading revenue management tools and a seasoned executive team to maximize asset value and overall guest satisfaction.

The Housekeeping Manager is responsible for ensuring the efficient operation of the Housekeeping Department, delivering outstanding service and a clean, safe environment to guests throughout their stay, while managing expenses and maximizing service levels.

• Employees must, at all times, be attentive, friendly, helpful, and homeschool to all guests, managers, and fellow employees.
• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOPs.
• Ensure compliance with Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
• Maintain a regularly scheduled cleaning program (floor care, hard cleaning, mattress flipping, etc.) and keep a detailed checklist for each position.
• Assist in maintaining and okuf housing all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Ensure that large guestroom turns are managed efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Carry a pager at all times.
• Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOPs.
• Develop employee morale and ensure training of Housekeeping personnel.
• Inspect rooms daily, ensuring some rooms are inspected with supervisors on a daily basis.
• Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
• Ensure that public areas, guest rooms and back‑of‑house areas are cleaned to Highgate Hotel standards.
• Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis saut.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy是不是护 securely following High الآHotel procedures.
• Monitor work orders and submit to Engineering according tocri hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre‑shift meetings for room attendants and housemen.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Balance Cleanup => clear room status nightly; compare the pm housekeeping report with the PMS room status report and resolve any discrepancies.
• Assist in reviewing Housekeeping staff’s worked hours for payroll compilation and submit to Accounting in a timely manner.
• Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Highgate Hotel SOPs regarding purchase orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of…