Housekeeping - Turndown Housekeeper Job Honolulu area,Hawaii USA,Hospitality / Hotel / Catering

As an integral part of a team, is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to cleaning guest rooms as assigned, turndown services ensuring the hotel’s established standards of cleanliness and guest service excellences, providing an ambience of ‘home away from home’. Responsible for reporting any maintenance discrepancies and handling guest’s requests or complaints

Ensures the confidentiality and security of all guest rooms; work in teams to insure safety in workplace.

ESSENTIAL FUNCTIONS

Greet and acknowledge all arriving/departing guests.

Maintain cleanliness, sanitation, and organization of work areas at all times.

Maintain complete knowledge of:

Departmental opening and closing procedures.
Daily staffing requirements, assignments, and documentations.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guests satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Use correct cleaning chemicals for designated surfaces, according to OSHA, Blood borne pathogen, safety regulations and hotel requirements.

Clean guest rooms by guest request priority. Check with Housekeeping operations clerk and supervisor for additional assignments throughout theshift.

Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements.

Service assigned guest rooms with security in mind – always know the guest name prior to entry of rooms.

Turndown bed accordingly to hotel standards setup.

Remove all dirty linen with clean part of designated layout and as per hotel standards.

Remove soiled, dirt, soap build up and hair in bathroom. Always exercise safety ergonomics when going about routine.

Replenish all amenities in rooms and bathrooms to hotel standard par; inspect Terries, linen with no stains andtears.

Wiping & touch up of all surfaces to remove smudges – free of litters,smudges.

Realign furniture to floor plan unless requested guest.

Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found. Dust and wipe inside.

Inspect condition of all furniture for tears, rips and stains; report damages to supervisor or office. Check under beds fordebris

Transport any Room Service trays/items in guest hallways to service elevator landings.

Check television, remote, clock to be in good working condition.

Ensure proper and update informational folios inrooms.

Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks upon checkout.

Vacuum thoroughly and use crevice tool for corners, etc when needed.

Clean all lamps light fixtures and light switches; check for proper working condition.

Scrub bathroom & shower walls and floor, to include toilet when needed.

Inspect condition of planters and plants; remove debris during work shift andareas.

Remove dust, dirt, marks and fingerprints from doors and door frames.

Neaten all guest belongings, shoes, etc. Align guest toiletries withliner.

Wipe and touch up all chrome, mirror, and glass surfaces to be free of smudges.

Empty trash containers, ashtrays and ash urns in rooms and landing areas.

Remove trash;debrisandcobwebs,moplanai,wiperailsinlanais,bringinguestclothingintoroom.

Empty vacuum cleaner bags, replace and clean machines when needed.

Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.

Report maintenance problems, any…