Housekeeping - Turndown Housekeeper

Housekeeper

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to cleaning guest rooms as assigned, turndown services ensuring the hotel's established standards of cleanliness and guest service excellences, providing an ambience of 'home away from home'. Responsible for reporting any maintenance discrepancies and handling guest's requests or complaints

Ensures the confidentiality and security of all guest rooms; work in teams to insure safety in workplace.

ESSENTIAL FUNCTIONS

• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness, sanitation, and organization of work areas at all times.
• Maintain complete knowledge of:
• Departmental opening and closing procedures.
• Daily staffing requirements, assignments, and documentations.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA, Blood borne pathogen, safety regulations and hotel requirements.
• Clean guest rooms by guest request priority. Check with Housekeeping operations clerk and supervisor for additional assignments throughout the shift.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements.
• Service assigned guest rooms with security in mind – always know the guest name prior to entry of rooms.
• Turndown bed accordingly to hotel standards set up.
• Remove all dirty linen with clean par to designated layout and as per hotel standards.
• Remove soiled, dirt, soap build up and hair in bathroom. Always exercise safety ergonomics when going about routine.
• Replenish all amenities in rooms and bathrooms to hotel standard par; inspect Terries, linen with no stains and tears.
• Wiping & touch up of all surfaces to remove smudges – free of litters, smudges.
• Realign furniture to floor plan unless requested guest.
• Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found. Dust and wipe inside.
• Inspect condition of all furniture for tears, rips and stains; report damages to supervisor or office. Check under beds for debris
• Transport any Room Service trays/items in guest hallways to service elevator landings.
• Check television, remote, clock to be in good working condition.
• Ensure proper and update informational folios in rooms.
• Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks upon checkout.
• Vacuum thoroughly and use crevice tool for corners, etc when needed.
• Clean all lamps light fixtures and light switches; check for proper working condition.
• Scrub bathroom & shower walls and floor, to include toilet when needed.
• Inspect condition of planters and plants; remove debris during work shift and areas.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Neaten all guest belongings, shoes, etc. Align guest toiletries with liner.
• Wipe and touch up all chrome, mirror, and glass surfaces to be free of smudges.
• Empty trash containers, ashtrays…