Convention Services Assistant

Company Description

Welcome to the Ala Moana Hotel by Mantra, where island living meets world-class hospitality. As one of Honolulu’s most iconic landmarks and Oahu’s premier condo-hotel, we sit at the heart of the city, surrounded by the energy and beauty that make Hawaii truly one of a kind.

Spanning two towers and home to 1,176 beautifully appointed rooms, our guests wake up to breathtaking views of the Pacific Ocean, Diamond Head, and the glittering Honolulu skyline. And in 2025, we took it a step further. Following an extensive renovation, every room now features a fresh, island-inspired design paired with modern furnishings that capture the very essence of Hawaii’s vibrant culture and contemporary elegance.

But what truly sets us apart is our people. To our community, we have always been more than just a hotel. We are the Kama`aina hotel of choice, a place deeply rooted in the spirit of aloha, where both guests and team members feel genuinely at home.

If you are passionate about hospitality, proud of where you come from, and ready to be part of something exciting, we would love to have you on our team. This is more than a job. This is a place to grow, to belong, and to thrive.

Accor is one of the world’s leading hospitality groups, spanning 45 brands, 5,800 hotels, and 10,000 restaurants and lifestyle destinations across the globe. When you join Accor, you are not just joining a company, you are joining a movement.

Your personality is valued, your growth knows no boundaries, and every action you take creates a meaningful impact on our guests, your colleagues, and our planet. Accor is pioneering the art of responsible hospitality and we want you to be part of that journey.

As a Heartist, you are encouraged to let your heart guide you. Our mission is human and essential, to bring cultures together, open windows on the world, and deliver unforgettable experiences every single day.

Job Description

The Convention Services Assistant is the liaison between the Hotel and customer for all small group bookings contracted by the Sales Department. Additionally, this role will support the Convention Services team. Ensures that items negotiated in the contract are carried out in full by both the client and Hotel (i.e. payments, room block cuts, rooming lists, sold counts, etc.). They will provide personal service to groups to ensure a pleasant stay.

• Serves as the active key contact on property with regard to all of group’s requirements. Conducts status reviews on all groups. Generates contract addendum as necessary for changes in group requirements.
• Ensures receipt of rooming lists and that all lists are complete in detail and distributed on a timely basis. Facilitates reservation changes with the Reservations Department. Checks accuracy of room reservations as entered in the system (spelling, check in date, check out date, payment information, and special requests). Follow-up on incoming inquiries via phone, email, and walk-ins, as assigned;
• Ensures all billing instructions are carried through. Ensures all deposits and payments are received before group’s arrival and according to contract terms.
• Conducts an account review with tour leader &/or group coordinator to review accounts. Works with Accounting Department to correct any billing errors and to ensure an accurate group statement/invoice is provided to customers. Ensure receipt of accurate and detailed rooming lists with distribution in a timely basis to the Reservations Department for loading group rooms.
• Meets group on arrival and maintains open lines of communication throughout their stay. Oversees group’s departure and follows up for rebooking.
• Prepares and distributes to all key areas, a Group Resume…