Pool & Fitness - Pool Attendant; On-Call Job Honolulu area,Hawaii USA,Hospitality / Hotel / Catering

Position: Pool & Fitness - Pool Attendant (On-Call)

As an integral part of a team, the Pool Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani’s standards of service.

The Pool Attendant is responsible for assisting guests with seating and towels and passing amenities in a professional and timely manner. This team member will perform closing reconciliations, and clean the pool and deck upon closing.

ESSENTIAL FUNCTIONS

Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment

Adhere to all Hotel and Pool standard operating procedures

Monitor and maintain cleanliness, sanitation, and organization of assigned work areas always

Ensure a safe pool environment for both guests and families through attentive supervision

Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.)

Provide thoughtful, anticipatory, and gracious service

Provide guests with lounge chair covers, pool and beach towels according to SOP

Provide or offer water service within 5 minutes of guest seating

Provide guest with assigned amenities throughout the day

Maintain knowledge of:

Table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set up

Complete opening and closing side duties as assigned

Pick up all empty glassware or beverages and towels from poolside

Offer alternatives when a guest request is not available

Try to resolve guest complaints, and inform management of the opportunity in a timely manner

Prioritize duties while remaining visible and productive

Report all injuries and accidents to the Manager on Duty (MOD) and Security immediately

Report any suspicious activity immediately to security and management

Communicate respectfully with fellow staff members

Clear all towels and items left behind to prepare for the next guest

Routinely ‘circle’ your section of the pool desk to check‑in on guests and offer service or assistance

Maintain knowledge of hotel outlets, events, and local attractions

Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To: Pool Manager, Director of Spa & Wellness

Supervises: None

EDUCATION/EXPERIENCE

Required minimum of one (1) year prior experience as a Pool Attendant, Guest Service-related position, in a comparable environment
High school diploma or equivalent vocational training certificate
Prior culinary and guest relations training preferred
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position

LICENSES/CERTIFICATIONS

CPR certification

KNOWLEDGE, SKILLS, & ABILITIES

Ability to work in a high volume, fast paced outdoor luxury environment, with excellent communication skills and a professional, even-tempered personality.
Ability to anticipate guest needs, practice emotional intelligence and respond promptly
Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately
Must be highly organized, articulate, meticulous and have the ability to multi-task and prioritize
Ability to always maintain positive relations with guests and fellow staff members
Ability to access and input information into P.O.S. system operation and manual procedures
Must have knowledge of and strictly abide by state liquor regulations

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand/walk for up to 8 hours throughout work shift
Ability to carry/lift up to 50 lbs.
Ability to reach up to 5 feet
Maintain stationary position for ½ to 1 hour throughout work shift
Able to work days, weekends and holidays

WORK ENVIRONMENT

Outdoor, non-air conditioned pool and restaurant environment
Exposure to direct sun, heavy rain, high winds, hot and humid weather conditions
Variable noise levels