Guest Service Ambassador; On-Call Job Honolulu area,Hawaii USA,Hospitality / Hotel / Catering

Position: Prince Waikiki: Guest Service Ambassador (On-Call)
Band 1H PW Guest Services Ambassador

Primary Responsibilities:

As an integral part of the team, is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to being the guest's liaison with both hotel and non-hotel services. Provide prompt and courteous service, assist in registration and departure service. Assist in maintaining daily department operations.

Essential Duties:

Greet and acknowledge internal and external guest using the 10/5 rule

Maintain cleanliness and organize work areas at all times

Provide friendly, courteous and professional service at every interaction

Ability to communicate effectively, prioritize and multi task with various guest

Must be highly organized and detailed oriented

The ability to register guests with emphasis on fulfilling requests, following special handling instructions and adhering to credit policies and procedures

Assign rooms and accommodate special request whenever possible

Knowledge of room locations, type of inventory, room rates and availability

Use suggestive selling techniques to upsell rooms and services

The ability to work well and closely with internal departments to ensure guest request and services are followed through

The ability to handle guest problems and complaints in a timely manner with a Win Win resolution

Be able to work varies shifts including the overnight 10pm - 6am

The ability to handle emergency procedures and situations while being calm and professional

The ability to perform tasks and projects as delegated by Management

Process a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary.

Know cancellation procedures and policy

Coordinate room status updates with the Housekeeping Department of check-outs, late check-outs, early check-ins and any rooms related discrepancies

Use proper phone etiquette

Ability to use 10-key by touch, be able to use a computer and type 35 words per minute

Ability to bend, stoop and lift 30 pounds or more may be required

Ability to cross-train in other areas of hotel as needed to understand the hotel operations

Know all safety and emergency aware of accident prevention policies-See something Say something

Other Duties:

Generate reports as required

Roll Oshibori towels

Sweep and vacuum

Working Conditions:

Air conditioned office environment

Ability to stand for up to 8 hours or more during work shift

Work Hours:

Flexible schedule required

Equipment Use:

Ability to utilize the following:
Opera, Saflok, Microsoft Office, Outlook and other systems used in the Front Office areas

Paper cutter

Micros POS

Typing 35wpm

Mental and Physical Demands:

Must be able to handle irate guest while remaining calm and friendly

Must be able to work under pressure, manage stressful situations and multi task

Must be able to endure various physical movements throughout the work areas

Communication Demands:

Must be able to verbally communicate in person and over the phone

Must be able to follow verbal or written instructions

Minimum Qualification Requirements:

Must be proficient in English (oral and written) to effectively perform job functions

Must be able to perform general cashiering procedures

Must be able to multi task and be organized

Minimum 2 years or more hotel experience

Education:

High school graduate or equivalent