Kalia Theater; Waikiki Luau site under construction) Lead Server Supervisor

Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

The Lead Server Supervisor at Kalia Theater is responsible for delivering exceptional guest service while providing day-to-day leadership and operational support for the Server team. In addition to performing all Server duties, this position assists with training, coaching, scheduling support, shift supervision, service standards, and ensuring efficient operation of Kalia Theater. The Lead Server Supervisor serves as a role model for service excellence, teamwork, and compliance with all company and liquor control policies.

This individual helps drive revenue through upselling, guest engagement, and operational leadership while maintaining a positive and productive work environment.

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Will have the ability to pass recipe and alcohol knowledge tests with a 90% or above on a quarterly basis for training.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Provide shift leadership and direction to Servers and support staff.
• Lead by example through exceptional guest engagement and service delivery.
• Assist management with training and onboarding new associates.
• Coach associates on guest service, sales techniques, and operational procedures.
• Serve as a mentor and resource for team members.
• Foster a positive, team-oriented work environment.
• Demonstrate professionalism, accountability, and sound judgment.
• Support company initiatives and departmental goals.
• Conduct pre-shift meetings in the absence of management.
• Support daily labor deployment and section assignments.
• Monitor service standards and ensure consistency throughout the operation.
• Assist in maintaining productivity goals, revenue targets, and guest satisfaction scores.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Welcome guests, take beverage and food orders, accurately enter orders into the POS system, deliver orders, and process guest payments.
• Ensure overall guest satisfaction.
• Assist…