NOC Operator Tier 1

Overview

Global in service but local in approach, Nisga a Tek is committed to high-quality service to those who defend us. Nisga a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

Summary:

The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System - Hawaii (NEVVS-HI). This position is part of a mission-critical 24x7x365 operation supporting the Navy s voice and video network infrastructure. Operators serve as the first line of defense, identifying, analyzing, and escalating network issues affecting telephony and video services across Joint Base Pearl Harbor-Hickam and annex locations.

This will be shift work - mornings, evenings, nights.

Essential Job Functions:

• Monitor telephony and network systems in real time using Government-provided network management tools.
• Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents per established procedures.
• Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures.
• Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS).
• Collaborate with field technicians and system administrators to support network/service restoration and verification.
• Maintain situational awareness through continuous communication and reporting to leadership and impacted customers.
• Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity.
• Support continuity of operations by assuming alternate site duties during COOP events and exercises.
• Adhere to all security, safety, and standard operating procedures as defined by NCTAMS PAC and NEVVS-HI governance.

Necessary Skills and Knowledge:

• Strong analytical and troubleshooting skills in a high-tempo network operations environment.
• Proficiency in fault detection, alarm correlation, and incident response procedures.
• Familiarity with network monitoring tools and ticketing systems (e.g., TMS, Solar Winds, HP Open View, or similar).
• Ability to follow and execute technical SOPs with precision and accountability.
• Effective communication and coordination skills for real-time operational reporting.
• Commitment to maintaining operational discipline, accuracy, and professional composure under pressure.

Minimum Qualifications:

• Certification: AVAYA VoIP certification or equivalent (e.g., Cisco Call Manager).
• Experience:
  
  Minimum of 2-3 years of hands-on experience in network or telephony operations, Tier 1 NOC support, or related IT infrastructure monitoring.
• Education/Training:
  Meets DoD 8140.03 Cyberspace Workforce (CWF) Code 441 - Network Operations Specialist baseline certification requirements at the Intermediate proficiency level. Must demonstrate intermediate-level technical proficiency through one of the following: formal education, government-specific training, or an industry-recognized certification (e.g., CompTIA Security+, Network+, or CCNA).
• Availability:
  Must be able to work day, evening, overnight, weekend, and holiday shifts to support 24/7 mission operations.
  • Rotating shifts in a 24x7x365 NOC environment.
  • Collaborative team setting with direct mission support to Navy communications operations.
  • Requires strict adherence to information assurance, safety, and security standards.
• MUST have an ACTIVE DoD Secret Clearance.

Preferred Qualifications:

• Bachelor s degree in Information Technology, Cybersecurity, or related field.
• Additional certifications such as CompTIA Security+, Network+, or CCNA.
• Prior experience supporting DoD or Navy network environments.
• Familiarity with Defense Switched Network (DSN) or enterprise telephony infrastructure.

Pay and Benefits

The pay for this position is $30.35 per hour

At Goldbelt, we value and reward our team s dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you ll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.