Knowledge Manager, IT​/Tech

Position Overview

Valiant is looking for a full‑time Knowledge Manager with a proven record of creating strategies and processes to effectively improve knowledge and information sharing by leveraging collaborative technologies in a Department of Defense (DoD) environment. This position will interface with the Center for Excellence in Disaster Management & Humanitarian Assistance and provide a recommended strategy for improvements, including other DOD‑approved content management systems and web‑based services to enhance the overall performance, usability, and usage of the client’s website.

The role is on‑site, Monday‑Friday, 8:30‑4:30 AM (Ford Island, Oahu, Hawaii).

• Support and revitalize the Center’s knowledge management program by developing and executing a strategy that focuses on using knowledge‑tools and processes to address existing knowledge issues while aligning with the Center’s overall strategic goals.
• Serve as the project manager and administrator for the implementation of the Canvas Learning Management Suite to enable the Center to host virtual courses and enhance on‑site courses.
• Perform Canvas administrative duties, including course and Collaborate session creation and management, permission management, user training, information architecture design and implementation, and basic troubleshooting.
• Provide oversight and guidance on the Center’s use and development of SharePoint.
• Perform SharePoint Site Collection administrative duties, including site creation, permission management, user training, information architecture design and implementation, and basic troubleshooting.
• Work with graphic designers and software developers to design, develop, and implement user interfaces, graphics, applications, and features that address business requirements for the Center’s SharePoint.
• Monitor and assess the performance of the internal SharePoint Site Collection and sub‑site.
• Perform website administrator duties, including user permissions, training, documentation, and information architecture design.
• Work with designers and developers to design, develop, and implement user interface, webpages, graphics, applications, and features for the public‑facing website.
• Monitor and assess performance of the public‑facing website; post and manage content; create and distribute monthly web presence metrics reports.
• Track and manage renewal of the website content management system license, SSL certificate, and domain addresses.
• Manage and maintain the Center’s presence on APAN Community, including user permissions, training, documentation, and new sub‑groups.
• Create and maintain registration forms in APAN’s SharePoint for training courses.
• Assist with monitoring and posting to social media accounts on Facebook & Twitter.
• Assist DoD organizations worldwide with defining information sharing goals and objectives related to unclassified information sharing with non‑U.S. DoD entities (NGOs, IOs, foreign militaries, civilians) and provide technical solutions.
• Design, develop, test, and maintain web applications.
• Provide analysis and recommendations for website enhancements.
• Account for website maintenance, inventory support, and user support.
• Analyze and recommend changes to increase website functionality.
• Maintain and troubleshoot error codes from the website.
• Research and transition to a new content management system in Azure Government Cloud.
• Work with the Pacific Warfighting Center to code the search function and troubleshoot security/firewalls for DoD hosting.
• Support redesign and reorganization of the website.
• Support adding videos/interviews to the website.
• Optimize responsive web design for mobile devices and platforms.
• Other duties as assigned.

Education Requirement: BA/BS in Computer Science, Software Engineering, or a related field. Master’s preferred.

Clearance Requirement: Ability to obtain Secret;
Active Secret preferred.

• 10+ years of Knowledge Management experience.
• Experience working with Department of Defense systems and collaborative platforms.
• Experience with Canvas Learning Management System.
• Experience with Collaborate Web Conferencing and Genius SIS.
• Expe…