NetOps Enterprise Operations Manager Shift West Honolulu

Net Ops Enterprise Operations Manager Shift 5 West job olulu, HI.

Description

This Information Technology and Agile Services opportunity provides a challenging role on a high-visibility DoD program through engineering and operations support to the Navy Marine Corps Intranet (NMCI), the largest information technology (IT) network in the world. Leidos is seeking an on-site Enterprise Operations Manager - West (Shift
5) for the Service Management, Integration, and Transport (SMIT) contract. For this program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

The candidate will be responsible for Network Operations (Net Ops) Network Operations Center (NOC) Current Operations (CO) leadership operating from the Pearl Harbor NOC Site and providing on-site NIPRNet and SIPRNet support at Pearl Harbor NOC Facility in direct collaboration with the PRLH Network Operations Site Lead and NOC Lead (operates out of the Leidos SMIT NMCI NOC Facility – Meridian ), NMCI Director, Transport Services and NMCI Director, Network Operations.

The candidate will provide on-site leadership of West (Shift
5) and oversight of the SMIT NMCI PRHL NOC West Current Operations Team responsible for monitoring and reporting on incidents and events impacting the infrastructure and network. This includes directing staff on appropriate incident, event and troubleshooting activities, working with teams in a matrix organization and communicating directly with Leidos Leadership, PEO-Digital and NNWC customers with focus on COMPACFLT, USINDOPACOM, and NCTAMS PAC.

Must be capable to respond appropriately to alerts and events from triage through resolution, including escalations, where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.

SMIT NMCI capabilities team properly follow NOC processes, procedures, work instructions and knowledge articles. The candidate will also ensure all capabilities with the SMIT NMCI enterprise are operated 24x7x365, including providing on site-leadership and meeting support with COMPACFLT, INDOPACOM, and NCTAMS PAC customers at Pearl Harbor, HI and the surrounding area.

• Provide on-site Current Operations leadership support to the SMIT NMCI Network Operations – West location in Pearl Harbor, HI and collaborating closely with the other EOMs, NOC Lead in Meridian  PRLH Net Ops Site Lead.
• Responsible to recommend situational awareness improvements and modernization of the SMIT NMCI Norfolk NOC, Meridian NOC with emphasis on achieving Network Operations Service Level Requirements (SLRs).
• Lead and manage IT capabilities teams across the SMIT NMCI Network Operations (Net Ops) area of responsibility, including leadership and oversight to ~10-20 personnel.
• Responsible to communicate and coordinate across Network Operations Center (NOC), Current Operations (CO), Command Center (CC) and Battle Watch (BW) Liaison in NIPRNet and SIPRNet environments in Norfolk VA;
  Suffolk VA;
  Meridian  Pearl Harbor HI.
• Provide leadership and support to Critical Situation Managers (CSMs), Watch Officers (WOs), Command Center Watch Technicians (CCWTs), Government Directed Actions (GDAs), Tier 2 Information Technology (IT) Subject Matter Experts (SMEs) and Battle Watch Liaisons.
• Maintain SMIT NMCI Enterprise situational awareness by attending the Battle Watch Daily Touchpoint, the NMCI Daily Operations Brief and the NMCI Daily Operations call aligned to the NOC West time zone(s).
• Provide active participation and expertise supporting the NNWC N3 Ops Sync, the NNWC N6 Service Operations bi-weekly meeting, NNWC SECDEVOPS, NNWC RAP meetings and other COMPACLT, USINDOPACOM, and NCTAMS PAC customer meetings as applicable.
• Develop,…