Relations Specialist II

Responsibilities

• Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs)
• Log and manage cases using tools like Salesforce, ensuring documentation is complete and compliant
• Deliver client-facing trainings on system platforms to support client understanding and adoption
• Proactively identify recurring issues and propose solutions to reduce case volume and improve client outcomes
• Collaborate with internal departments to elevate and resolve complex client issues
• Contribute to continuous improvement efforts by surfacing process gaps and recommending enhancements

• Demonstrated success in high-volume client service or support roles
• Proficiency with case management tools (e.g., Salesforce) and strong digital fluency
• Proven ability to meet or exceed SLAs and deliver first-contact resolutions
• Experience collaborating across teams to resolve complex or escalated issues
• Clear, concise, and client-focused communication style
• Track record of identifying service risks and contributing to process improvements

At Pro Service Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

• Culture of purpose and inclusion guided by core values
• Trust and autonomy with independent responsibility and clear guidance
• Real opportunities to grow through feedback, coaching, development programs, mentorship, and clear pathways
• Flexible hybrid or fully remote options depending on location with Hawaii Standard Time
• Competitive compensation ($24.72 to $33.98) plus full benefits and resources for well-being

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Strategy/Planning and Information Technology
• Industry: Human Resources Services