Senior Network Administrator​/Network Operations Deputy

Senior Network Administrator / Network Operations Deputy

Join our dynamic team at Joint Base Pearl Harbor Hickam in Honolulu, Hawaii. We deliver mission‑critical IT solutions that power USINDOPACOM’s operations and support 5,000+ customers across the Pacific theater.

Lead the charge in Network Operations across the Pacific! In this role you’ll drive planning and oversight for network operations, leading a talented team of administrators and technicians to ensure secure, resilient, and high‑performing networks. From LAN/WAN infrastructure to Unified Communications, VoIP, VTC, and cryptographic systems you’ll enable real‑time C2 strategies for the Department of Defense.

• Identify and prioritize network assignments. Coordinate internal and external resources for network‑related initiatives. Communicate/manage responsibilities to the team.
• Maintain continuous awareness of operational status of networks and associated effects. Communicate status and changes to leadership, Enterprise Service Desk (ESD), and interested parties.
• Ensure incidents regarding network infrastructure and core services are tracked and resolved. Act as point of incident escalation and coverage. Manage proper communication, correction, and response.
• Participate in engineering, analysis, and solution development, especially related to implementation, operations, and maintenance.
• Evaluate new services, technologies, software, tools, and devices that may improve organizational ability to proactively monitor performance and remediate concerns.
• Perform supervisory and administrative oversight of managed personnel. Provide recruiting, onboarding, direction/guidance, training, and assessment of network administrators, analysts, and technicians.
• Assess current work processes and propose recommendations for improving efficiencies.
• Validate SOPs and TTPs associated with current knowledge of relevant network technologies. Regularly collect and summarize pertinent network accomplishments, issues, and concerns.
• Identify and validate requests for information (RFI’s) for management and government customers.
• Participate in and provide feedback to network‑relevant special projects.
• Ensure compliance of custody and ownership of government equipment and related components.

• 7+ years of experience in network administration and enterprise IT service center operations.
• DoD 8570 IAT‑I compliant (A+ CE, CCNA, CND, Network+ CE, SSCP).
• Prior supervisory experience. Able to communicate effectively, verbally and in writing.
• Comprehensive knowledge of principles, methods, and techniques used in IT network administration, troubleshooting, and support. Knowledgeable in OSI model. Previous fiber experience (layer‑1).
• Extended knowledge of networking (switching and routing protocols, installation and configuration) with prior experience using Cisco and Brocade network solutions.
• Experience with implementing/supporting Unified Communications (UC) (e.g., VoIP, Call Manager, dVTC).
• Able to support 24/7 operations (including support to exercises) when necessary.
• Able to follow instructions and work both independently and in a distributed team environment.

• DoD 8570 IAT‑II compliant (CCNA, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).
• Well‑versed in Department of Defense protocols, procedures, and regulations.
• Experience with virtual infrastructure, VDI/thin‑client, VoIP deployments.
• Knowledge of Forcepoint, Juniper, and/or Palo Alto technologies.
• Help desk/software experience (e.g., Jira, Remedy, Service Now).
• Awareness of C2 applications.
• Awareness or experience in ITIL framework and best practices.
• Fast‑paced, deadline‑oriented working environment.
• Potentially required non‑traditional working hours including consecutive nights or weekends.

Target Salary Range: $93,796 to $113,805.

Medical insurance, vision insurance, 401(k), paid maternity and paternity leave, tuition assistance, disability insurance.

Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Information Technology
Industry: Defense and Space Manufacturing

All interested individuals will receive consideration and will not be discriminated against for any reason.