Information Technology Specialist
Listed on 2025-12-20
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IT/Tech
Digital Media / Production, IT Support, Systems Administrator
Information Technology Specialist
Position Number: 0080340
Location: Kapi‘olani Community College
Department: Center for Excellence in Learning, Teaching, and Technology (CELTT)
Date Posted: December 15, 2025
Closing Date: January 4, 2026, 11:59 PM HST
Bargaining Unit Code: 08
Department :
Pay Band: B
Reports to: Information Technology Specialist
Salary: See Salary Schedules and Placement Information
Full Time/Part Time: Full Time
Temporary/Permanent: Permanent
Funds: General
Other
Conditions:
Position to begin approximately March 2026, pending position clearance, availability of funds, satisfactory performance, and program needs.
The Center for Excellence in Learning, Teaching, and Technology (CELTT) is responsible for planning, developing, and delivering high‑quality computing and media resources and services for student learning, administrative operations, faculty and staff development, and delivery of instruction and services. The primary purpose of this position is to support video production services and computer tech support.
Duties and Responsibilities- Oversees management and directs the operation of the Center's digital media assets for the campus, including but not limited to closed captioning system, video production, informational production and delivery, and consultation.
- Under general supervision, initiates changes to department policies and standard operating procedures to achieve the most efficient and economical service as related to primary areas of responsibility.
- Reviews, analyzes, and modifies policies and procedures in the areas of closed captioning and technical support to ensure optimum efficiency and service to clients.
- Coordinates scheduling of productions and production staff. Supervises others involved in productions such as Media Specialists, Educational Specialists, student assistants, and interns. Serves as Production Manager and Digital Systems Specialist under the direction of the CELTT Coordinator.
- Evaluates A/V needs and requirements, installs and supports end users.
- Produces videos for cable that are informational and for class content, highlighting campus programs and events online and on cable.
- Setups, maintains, and administers department video conferencing systems and systems that are part of the UH System conferencing network, e.g., HITS, Zoom, Polystudio, etc. Provides knowledge of Mac and PC computer systems, setup, configuration, troubleshooting, and maintenance.
- Performs equipment troubleshooting, maintenance, replacement, repair, and upgrades on professional broadcast and production equipment.
- Monitors and participates in responding to any, including complex and in-depth digital media‑related queries and concerns from faculty, staff, other institutions, and community members via email, phone, or in‑person.
- Evaluates new technologies for application in digital‑media production; researches and consults with faculty on new technologies, makes recommendations, and advises on procurement of equipment. Troubleshoots software problems as needed.
- Advises individuals and groups on digital media content and management, recommends appropriate solutions, and trains staff and end users. Trains faculty and staff on software and best practices for education.
- Maintains data documentation such as SAN systems for asset management, NAS for file sharing servers, and data archiving and web servers; assists faculty and staff in troubleshooting software problems; provides technical advice for digital media use.
- Creates digital assets and ensures proper preparation, establishing methods for design, development, deployment, compression, transfer, and archiving per UH standards. Assists with management and advancement of the college website, intranet, and other institutional websites. Helps clients interpret and adhere to federal, UH, and KCC policies and guidelines; stays current with professional development as agreed with supervisor and department head.
- Performs equipment troubleshooting, maintenance, replacement, repair, and upgrades for computer systems, digital broadcast, and production equipment.
- Works outside normally scheduled work hours, including day, night, weekend, and/or…
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