IT Support and Infrastructure Manager

IT Support and Infrastructure Manager

Join us at Arcadia Family of Companies to lead our technology infrastructure and support services in a mission‑driven, senior‑living environment.

Base Pay: $85,000.00/yr – $/yr

Location:

Honolulu, Hawaii (on‑site)

Arcadia is a local non‑profit organization dedicated to senior living excellence. Our culture is rooted in kindness, compassion, and respect, emphasizing collaboration and teamwork while putting residents and clients first.

• Healthcare:
  Medical, dental, and vision coverage for employees and dependents; flexible spending account;
  Employee Assistance Program.
• Retirement Savings: 403(b) plan with 8.5% employer contribution after one year of employment when you contribute at least 4%.
• Free Employee Meals:
  Relax with chef‑prepared meals.
• Paid Time Off: 10‑20 vacation days based on tenure, 11 paid holidays, and a paid birthday holiday.
• Sick Leave: 5 days after 90 days of employment, accruing up to 90 days.
• Professional Development:
  Education Assistance Program for Certified Nurse Aids and access to online training courses through Relias.

Oversee daily operations, reliability, and strategic development of the organization’s technology infrastructure, managing the IT Help Desk, network environment, servers, telecommunications, and endpoint systems.

Annual Base Salary: $85,000.00 – $

• Plan, implement, and maintain IT infrastructure, including servers, storage, wired/wireless networks, telecommunications, and cloud services.
• Ensure high availability, resilience, and performance of core systems supporting clinical, operational, and engagement platforms (e.g., EHR, life‑safety systems).
• Manage data backup, disaster recovery, and business continuity processes.
• Evaluate and implement infrastructure upgrades, replacements, and lifecycle planning.
• Lead or support infrastructure projects, such as network modernization, EMR upgrades, and technology deployments during building expansions.

• Lead and supervise the IT support team, including help‑desk technicians and systems/network administrators.
• Develop and enforce service‑desk procedures, SLAs, and escalation workflows.
• Oversee incident, request, and problem management to ensure timely resolution.
• Provide hands‑on support for complex or escalated technical issues.

• Collaborate with IT leadership to maintain a strong security posture, including endpoint protection, access controls, and patching.
• Ensure compliance with HIPAA, NIST, and other relevant long‑term care regulations.
• Participate in cybersecurity risk assessments and support remediation efforts.

• Manage relationships with hardware, software, telecom, and managed‑service vendors.
• Oversee procurement of IT equipment and services; maintain accurate asset inventory.
• Ensure vendor deliverables meet quality, budget, and performance expectations.

• Partner with clinical, administrative, facilities, and resident services teams to align technology with operational needs.
• Provide user training, documentation, and education on tools, policies, and best practices.
• Communicate outages, maintenance schedules, and technology updates effectively.

The following are required or preferred for success in this role.

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Preferred certifications:
  CompTIA Network+ / Security+, CCNA, Microsoft, or equivalent.
• 5–7+ years of progressive IT experience in systems administration or infrastructure roles.
• Experience in healthcare, senior living, or similarly regulated environments preferred.
• Strong knowledge of server, network, security, and cloud technologies.

• Windows Server, Active Directory, Azure AD/M365 administration.
• Virtualization (VMware/Hyper‑V), SAN/NAS storage systems.
• Firewall, switching, routing, and Wi‑Fi technologies.
• Power Shell scripting and automation a plus.

• Strong analytical, diagnostic, and problem‑solving skills.
• Excellent communication skills, including documentation and…