Service & Delivery Technician III

Service & Delivery Technician III

Join to apply for the Service & Delivery Technician III role at Safeway

Location: Honolulu, HI (includes Eva Beach, Mililani, Aiea, Kailua; 25% travel to outer islands)

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

We build the future of food and well‑being by creating joy around each table and inspiring a healthier tomorrow for every community.

Provide IT support to Safeway retail grocery stores in and around Honolulu, HI and the surrounding area.

Responsibilities include:

• Deploying equipment, installing new hardware and software, and troubleshooting IT hardware unique to retail
• Maintaining and repairing PCs, servers, network hardware, RF hardware, printers, POS systems, scales, and network servers
• Conducting break‑fix repair and ensuring complete recoverability of systems and applications
• Providing network and remote connectivity support, meeting service‑level agreement goals
• Managing equipment inventory controls and policies
• Collaborating with the Support Center (STSC) on problem assignment and with Corporate IT groups for on‑site support
• Driving required for the Zone Service Area

• Excellent telephone, customer service and problem‑solving skills for high‑pressure, remote situations
• Ability to communicate technical information clearly and adapt to customer understanding
• Working knowledge of IT hardware, installation models, Windows, Microsoft Office, and related applications
• Strong independent work ethic and collaborative partner in a matrixed organization
• Flexibility for a variety of shifts: day, evening, overnight, and on‑call support
• Strong sense of urgency, business ethics, dependability, and follow‑through

• High school graduate; BA/BS preferred or 3+ years of technical/training/hardware certifications preferred
• 5+ years of technical system experience and 2+ years technical support experience
• 2+ years experience with retail store systems, technology systems, and hardware preferred
• 2+ years experience with installation and configuration of desktop and peripheral technology preferred
• Good, safe driving record and reliable vehicle required

• Work may be performed in a temperature‑controlled environment
• Must sit, stand, or walk for extended periods; may spend long periods at a desk or computer terminal
• Use keyboards, telephone, and other office equipment during normal workday
• Stooping, bending, twisting, and reaching may be required in completing job duties
• Workday is fast paced; occasional evening and weekend work may be required
• Must be able to lift up to 50 pounds of equipment and perform twisting and turning during installations

Hourly range: $26.57 to $34.53. Starting salary will vary based on location, experience, and qualifications. Flexibility for exceptional candidates may be available.

Our 290,000 associates share a passion for great service and building lasting relationships with customers. Through an organization‑wide focus on innovation, we continually enhance our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or any other basis prohibited by law. We consider qualified applicants with arrest and conviction records in accordance with applicable state and local law, and we endeavor to make our site accessible to all users.