Help Desk Technician

Help Desk Technician I

First Hawaiian Bank is currently seeking a flexible and detail-oriented Help Desk Technician I to join our Help Desk team. In this role, you will be responsible for providing technical phone support while monitoring and maintaining FHB systems (e.g., ATM, Servers, Backups, etc.) in a 24x7x365 high availability production environment. Troubleshoot issues and failures related to hardware, services, and network.

Compensation
:
The hourly pay range for this role is $20.19 - $24.52; commensurate with experience.

Work Schedule
:
Mid-Shift: Sunday-Thursday 2:00PM - 11:00PM (hours may vary).

• Associate’s Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, Comp Tia; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.
• Excellent written and oral communication skills.
• Able to handle confidential matters judiciously.
• Good time management skills and able to prioritize.
• Proficient in setup and user of Microsoft Office and Windows operating system.
• Must be able to work nights and weekends as needed.

We proudly offer a comprehensive benefits program for all employees. For more information,

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit .

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.