Operations Manager - INDOPACOM

Overview

Partner Engagement Manager – Defense & Operational Planning Software

About the Client

A cutting-edge platform revolutionizing how military staff conducts planning and collaboration. Designed to accelerate real-time decision-making and operational workflows across multi-echelon commands. The product integrates AI-powered tools, highly customizable interfaces, and collaborative features purpose-built for high-tempo environments. Trusted by major commands and service branches across the globe. Founded by former military planners and elite technologists, the team now exceeds 180 members and includes veterans from all branches and engineers from leading software companies.

Backed by over $100M in venture capital from top-tier investors, the company is on an aggressive growth trajectory.

• Own the entire customer relationship, from users up to Generals.
• Rapidly expand product usage until ~100% of G-35 and G-5 plans are in our software, using a combination of training and strategic engagement.
• Clearly communicate user needs to the product team. Maintain high product proficiency and excite the customer about each product improvement.
• Enable expansion to Allies and Partners.
• Lead or support exercises.
• Use observations of users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• Coordinate with the customer and the product engineering team when responding to incidents (product unavailability, issues, or gaps in delight).
• Apply mastery of operational planning at multi-star headquarters and engage with lead planners, Generals, and Admirals as appropriate.
• Demonstrate technical savvy and become a power user of the product to talk engineering with the customer (coding not required).
• Build strong customer relationships and support high engagement with the product.

Your responsibilities aren’t limited to this list. We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.

• You love our users and want to work with them. Implementing new software requires the enthusiastic support of our user base—skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
• You deeply understand large military headquarters and want to apply that within MARFORPAC. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say, including Generals and Admirals.
• You wake up excited to navigate the military and political bureaucracy and win over future customers.
• You pay attention to detail. You are a workhorse with a track record of delivering reliable planning support.
• You can navigate large government organizations and solve bureaucratic challenges, including unusual requests that require problem-solving and persistence.
• You have technical skill and can become a power user of our product and talk engineering with the customer.
• You work well with customers; they confide in you.
• You’re intense about our mission, ambitious, scrappy, and a creative problem-solver.
• You learn quickly, work iteratively, and collaborate effectively.
• You approach your work with integrity, intellectual honesty, and a low ego.
• You communicate frankly, clearly, and succinctly.
• You thrive as a self-starter, embracing autonomy and ambiguity.
• You hold a current Top Secret clearance with eligibility for SCI.

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Advanced military education:
  Command and Staff, Advanced Military Studies.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• You are obsessed with creating value for real users, ambitious, scrappy, and a creative problem-solver.
• You learn quickly, work iteratively, and naturally seek collaboration.
• You approach your work with integrity, intellectual honesty, and a low ego.
• You communicate frankly, clearly, and succinctly.
• You thrive as a self-starter, embracing autonomy and ambiguity.