Helpdesk Specialist​/V

Helpdesk Specialist with A/V experience

Honolulu, HI | Onsite 24 hours per week (potentially increased)

As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.

• 2+ years of on‑site technical support experience, or degree in a related discipline
• Strong hands‑on A/V technical support experience supporting equipment in meeting rooms using e.g. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Polycom, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks)
• Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Coordinate, track, and maintain inventory.
• Document and track the status of inquiries, coordinate appropriate responses and follow‑up to ensure customer satisfaction using Service Now.
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications.
• Trainable, Professional and Punctual.
• Independent – have to be ok with remote support (from office).
• Self‑starter and problem solver – but not afraid to ask questions.
• Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty.
• Mac & iOS presence.

• Certification in Avixa CTS series.
• ANP – Audiovisual Network Professional Certification.

• Microsoft Surface Hubs – understand how to configure Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls.
• Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks).

$30.00

$37.00

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note:

Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit  to contact us if you are an individual with a disability and require accommodation in the application process.

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