Linux Desktop & Devices Support Engineer

Job Overview

Join to apply for the Linux Desktop & Devices Support Engineer role at Canonical
. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets, with a focus on Ubuntu. The role is globally remote unless otherwise specified.

• Investigate issues reported by customers by researching and escalating issues.
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ensure each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and collaborate via phone, ticketing system, and remote sessions to resolve issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing ones, ensuring shared knowledge and lessons learned are available to customers.
• Understand the Ubuntu development process to set customer expectations correctly on the timeline for a fix.

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic track record from both high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine‑tuning by editing configuration files).
• Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Troubleshooting experience:
  • Ability to navigate effectively through stack traces and logs, and advise on next steps.
  • Solid understanding of OS and application level bugs and when to escalated to the correct team.
• Ability to learn quickly, thrive on change and handle the pressure of a customer‑facing job.
• Programming fundamentals in any language.
• Ability to travel internationally twice a year for company events up to two weeks long.
• Extensive customer support experience is key:
  • Customer needs are top priority.
  • Communicate professionally, emphatically, clearly, and set the right expectations.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm and publisher of Ubuntu, a leading open source platform for AI, IoT, and the cloud. We recruit on a global basis, set a high standard for people joining the company, and encourage innovative thinking and continuous learning.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Entry level

Full-time

Information Technology

Software Development