IT Operations Analyst

Consulting Services Group (CSG) is a premier provider of support services, bringing a new and unique level of subject matter expertise to our clients. Our innovation‑led services provides comprehensive solutions to our clients who face high‑stake challenges related to managing essential programs, growth and transformation, critical communications, and logistics. Our people bring unparalleled expertise and dedication and we are always looking to expand our team.

Consulting Services Group (CSG) is seeking an on‑site IT Operations Analyst to provide systems analysis techniques and procedures, including consulting with users, to determine functional requirements. This includes maintenance and technical support for a customer's product at customer field locations. You will play a crucial role in ensuring smooth operations by providing analysis, installing new hardware, enhancing existing hardware, and assisting on‑site personnel with training and best practices.

This is a customer‑facing role with direct communication back to management.

• Analysis
  • Conduct a comprehensive continuous examination of system components to ascertain that the proposed system effectively satisfies the identified requirements and objectives.
  • Develop detailed service reports to document service visits, issues, and troubleshooting actions.
  • Provide feedback from end‑users and customers to the team for iteration and improvement of customer products.
• Product Installation and Enhancement
  • Install new products or enhance existing ones.
  • Provide application‑specific training and best practices for on‑site personnel.
• Product Maintenance and Troubleshooting
  • Identify and troubleshoot application and application‑specific hardware.
  • Conduct or schedule repairs with a remote team and customers.
  • Assist with hardware upgrades or maintenance windows.
  • Log and track maintenance, including user support activities in system‑specified trackers such as Jira, in addition to providing feedback regarding system security and working closely with the security team, as incidents or requests occur.
• Multi‑User Management
  • Verify user access requests against authorization criteria.
  • Conduct thorough validation checks to ensure compliance.
  • Grant or deny system access based on validated requests.
  • Collaborate with stakeholders to resolve access‑related issues.
  • Maintain accurate records of access requests and approvals.
  • Provide remote technical support to fellow team members who are geographically separated from the physical environment or equipment.
• Procurement and Inventory Management
  • Oversee inventory levels to ensure adequate supplies for operational continuity. This includes assisting management in generating appropriate re‑supply orders.
  • Track and maintain records of inventory within established inventory systems.
  • Procure, maintain, and evaluate virtual services to align with industry standards and organizational needs.

• 3 years or more on‑the‑job related experience in IT/Cyber Security/Software/Service Desk/Field Technician is required.
• Prior military experience in a cyber, signal, or IT related occupational specialty is preferred.
• Must hold an active Department of Defense Top Secret Clearance and be Top Secret/SCI eligible.
• Familiarity with:
  • Network operations to include cellular, LANs, WANs, and WLANs, as well as DNS, DHCP, Whitelisting, and Port Security.
  • Understanding of basic RF and EMI in relation to computing equipment.
  • Access control procedures.
  • Virtual service providers such as VPS and VPNs include analyzing assessments and recommendations from a security perspective
• Proficient with:
  • Cisco IOS, PFsense, macOS, Linux (Ubuntu), Windows, Android, and iOS operating systems to include troubleshooting.
  • Firewall management, encompassing gateway configuration, VLAN setup, and the creation of accept/deny rules.
• High attention to detail and adherence to protocols with a strong technical aptitude.
• Ability to work in a multi‑user customer facility.
• Ability to maintain the cleanliness and management of the work area, server rooms, and associated rooms related to the program, reflecting your adherence to your daily duties.
• Excellent…