Time & Attendance Consultant

Career Opportunities with Pro Service Hawaii

Rated One Of Hawaii's Best Places To Work for 18 Years

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At Pro Service Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.

We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years.

Join our diverse and resilient team, and together, we'll make an impact.

At Pro Service, we help Hawaii's local businesses take care of their people, and that starts with getting the basics right. When a restaurant's time clock goes down before payroll, or a construction crew's hours don't sync, those businesses need someone who can fix it fast and explain it clearly. That's where our Time & Attendance team comes in.

As a Time & Attendance Consultant I, you'll be the go-to expert for our clients' time tracking systems once they're live, across both the hardware and the software. The work is high-volume and often time-sensitive, and it calls for real technical depth paired with genuine care for the client on the other end of the call. You'll know you're succeeding when clients stay confident in their platform, issues get resolved the first time, and the businesses you support get more out of their time tools than they did before you started.

Serve as the client-facing subject matter expert for time & attendance platforms, owning configuration changes, user access, and functionality updates after implementation

Troubleshoot and resolve time tracking software and hardware issues, including ordering, configuring, and maintaining time clocks at client sites across Oahu

Deliver user training and system consultations that help client admins confidently manage their own timekeeping

Diagnose root causes of complex technical issues and elevate to Level 3 support or development with the details needed for a fast resolution

Test and roll out new feature releases and platform updates, then share that knowledge across the team

Drive product adoption by proactively consulting with clients and feeding their needs back to Product Management

This role moves quickly. You'll manage a high volume of client accounts, and many of the issues you handle affect someone's payroll or their employees' paychecks. Same-day response times, clean case management, and following through until the problem is actually solved are not optional - they're the job. You'll have a team of experienced consultants and Level 3 support behind you, plus clear SLAs and processes, so you're never figuring it out alone.

You'll also be hands-on with hardware, which means setting up and maintaining time clocks at client locations around Oahu. If you enjoy a mix of desk-based troubleshooting and getting out to see clients in person, you'll find this balance rewarding. If you'd rather stay purely on the software side, this probably isn't the right fit. We'll train you on our platforms and tools, but we're looking for someone who already loves solving technical problems for real people.

You've resolved technical issues in software or system environments with minimal supervision, and you can explain what went wrong in plain language. You've handled client escalations, worked them back to a root cause, and managed hardware and software configurations in a service setting. Experience with time & labor systems like UKG Ready or Kronos is a strong plus. Above all, you combine sharp analytical skills with a client-first mindset.

You dig for the real cause, not just the quick reset. A client kept reporting missing punches. Instead of re-entering them each week, you traced it to a device sync setting, fixed it, and the calls stopped, so their payroll admin got her Monday mornings back.

You can make technical concepts click for…