IT Solutions Analyst

Joining a small yet highly skilled IT department in a fast-paced and innovative environment, the IT Solutions Analyst supports the administration, optimization, and ongoing improvement of enterprise business applications that support organizational operations and service delivery. The position works closely with Finance, Human Resources, and Program Operations teams to gather business requirements, configure and support enterprise applications, improve workflows, maintain data integrity, provide technical support, and assist with technology implementation efforts.

• Serve as system administrator and primary internal support resource for enterprise applications, including Salesforce (CRM), Dayforce (HCM/Payroll), Net Suite (ERP/Finance), Axiom, Concur, and Ramp.
• Act as Super User / System Master for Salesforce and Dayforce, and as a key support contact for Net Suite, Axiom, Concur, and Ramp, partnering with Finance and vendor teams as needed.
• Serve as the primary liaison between business users and third-party vendors for all supported applications.
• Support system upgrades, enhancements, releases, and vendor coordination activities.
• Manage user access provisioning, roles and permissions, and ongoing data integrity across supported systems.

• Design, build, and maintain low-code workflow automations (e.g., Salesforce Flow, Power Automate) to streamline processes across Finance, HR, and Program Operations.
• Support integrations and API-based data flows between enterprise systems, ensuring accurate and reliable data exchange.

• Gather, document, and translate business requirements into functional and technical specifications and/or user stories with acceptance criteria.
• Serve as Scrum Master for assigned application and technology initiatives, promoting Agile best practices and continuous improvement; coordinate issue resolution impacting sprint goals and project timelines.
• Support User Acceptance Testing (UAT) and validate delivered solutions against business requirements.

• Provide Tier 1/2 technical support for enterprise applications, triaging and resolving user-reported issues through the organization’s ticketing system and within defined service levels.
• Troubleshoot and resolve application, system, and user issues; elevate complex incidents as needed.
• Maintain support documentation and knowledge‑base resources for all supported systems.

• Contribute to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results.

• Bachelor’s degree in Information Technology, Computer Science, MIS, Business Administration, or related field, or equivalent experience.
• 3–5 years supporting enterprise applications, HRIS, ERP, CRM, or related technologies.
• Experience with Salesforce and Dayforce required.
• Demonstrated experience with enterprise application administration and configuration.
• Knowledge of APIs, integrations, ETL, reporting, and analytics.
• Experience with workflow automation and low-code platforms (e.g., Salesforce Flow, Power Automate).
• Microsoft 365, Excel, Tableau, and SharePoint skills.
• Knowledge of Agile, Scrum, Kanban, and iterative delivery methodologies.
• Experience supporting a ticketing/help‑desk system and working within defined service level agreements (SLAs).

• Experience with Net Suite, Sage Intacct, Axiom, Concur, Ramp, or similar platforms.
• Experience serving as a Scrum Master, Agile Team Facilitator, Business Analyst, or Product Owner.
• Salesforce certifications (e.g., Administrator, Platform App Builder).
• CSM,…