POS Specialist

The POS Specialist is responsible for the administration, support, and ongoing reliability of the company’s Point-of-Sale (POS) systems and related retail technologies. This role supports traditional POS registers, mobile POS solutions, and self-checkout systems across multiple store locations and serves as a technical subject matter expert for POS platforms and transaction workflows.

The POS Specialist works closely with Store Operations, vendors, and internal IT teams to ensure stable day-to-day operations and successful execution of POS upgrades, enhancements, and new store initiatives. This position participates in change windows, on-call rotations, and off-hours support as required.

Key Responsibilities

• Support and maintain enterprise POS systems across traditional, mobile, and self-checkout environments
• Serve as an escalation point for hardware, software, and application issues
• Support POS software deployments, patches, configuration changes, and version upgrades
• Perform and document regression testing to validate POS functionality before and after system changes
• Validate end-to-end transaction workflows, peripherals, and integrations during upgrade testing
• Monitor POS system health and respond to outages or performance degradation
• Perform root cause analysis and implement corrective actions for recurring POS issues
• Maintain clear documentation for POS configurations, procedures, and testing activities
• Coordinate with POS vendors, payment processors, and third-party support providers
• Support store openings, remodels, lane expansions, and technology refreshes
• Responsible for on-call and after-hours support for planned maintenance and critical incidents

Required Skills & Knowledge

• Experience supporting POS systems in a multi-store retail environment
• Working knowledge of traditional fixed registers, mobile POS devices, and self-checkout systems
• Experience supporting POS peripherals (scanners, printers, pin pads, cash drawers, scanner-scales, displays)
• Comprehension of POS transaction processes (sales, returns, tenders, exceptions)
• Familiarity with store networking concepts and POS connectivity
• Strong troubleshooting, analytical, and documentation skills
• Ability to work independently and collaborate across technical and non-technical teams
• Available to support nights, weekends, holidays, and change windows as required

Education & Experience

• Associate’s degree in information technology, Computer Science, or equivalent practical experience
• 1 year supporting POS systems or retail technology environments
• Help desk and IT customer service experience
• Prior experience working in, or supporting, a grocery and retail environment

Time / Travel Requirements

• Availability for after-hours maintenance, testing, and critical incidents
• Occasional travel to store locations to support deployments, upgrades, and testing activities

Prior experience working in, or supporting, a grocery and retail environment

Equal Opportunity Employer
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