Information Technology Support Technician III - Honolulu, Oahu

Serves as an independent worker responsible for assisting a professional IT Specialist in conducting studies of work processes, procedures and operations of simple complexity to determine user's needs; developing applications for micro computer users utilizing various micro computer software in a localized environment; managing, operating, maintaining and monitoring of information technology resources which includes mini/micro, mainframe, network, and other computer systems, application software, peripheral devices;

providing training and assistance to users on basic system procedures and a variety of mini/micro, mainframe, network and other computer software application programs; writing and editing procedure language; and performs other duties as required.

Education Requirement:
Graduation from high school or GED.

Three (3) years of experience in an IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of:

• networking equipment (e.g. modems, line drivers)
• various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail)
• peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply)

1. Successful completion of a two-year degree (e.g., Associate's Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/ Networking Technology related field may be substituted for one (1) year of Specialized Experience.

2. Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for two (2) years of Specialized Experience.

3. A Bachelor's degree in Computer Science, Information Technology/Electronics/ Networking Technology related field or comparable major from an accredited college or university may be substituted for two (2) years of Specialized Experience.

For certain positions, applicants must possess a current and valid driver's license to operate a motor vehicle.