Senior Systems Engineer

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Full-time ICP Support HONOLULU, HI, US

Salary Range: $72,491.00 To $ Annually

Designs, implements, administers, and supports the Bank's enterprise server and application platforms, with primary responsibility for operating systems, application hosting, middleware, identity, endpoint management, Microsoft 365 administration, certificates, and related enterprise services. The role is oriented toward systems and application engineering rather than ownership of physical infrastructure, which is primarily delivered through infrastructure-as-a-service providers.

Serves as a senior technical subject matter expert and escalation point for complex server, application, authentication, certificate, deployment, performance, and integration issues. Leads technical design and implementation for new or upgraded systems, application platforms, and enterprise services; develops repeatable deployment and administration standards; and ensures solutions are secure, resilient, supportable, monitored, and well documented.

Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Voyaging Spirit and Positively Ohana;
Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.

• Designs, builds, configures, upgrades, patches, hardens, and administers Windows Server and, where applicable, Linux server operating systems supporting enterprise applications and services.
• Administers core Windows services including Active Directory, Group Policy, DNS, DHCP, service accounts, scheduled tasks, file services, and related authentication and authorization dependencies.
• Plans server and operating-system lifecycle activities including capacity requirements, version upgrades, migrations, decommissioning, technical standards, and production implementation plans.
• Performs advanced troubleshooting of server availability, performance, authentication, operating-system, service, and dependency issues and leads root-cause analysis for recurring or high-impact problems.
• Coordinates with infrastructure-as-a-service providers for compute, storage, backup, virtualization, and data-center services and validates that delivered infrastructure meets application and operational requirements.

• Designs, implements, configures, and administers application hosting and middleware platforms such as Microsoft IIS, web/application servers, Windows services, Java/JBoss/Wild Fly or comparable runtimes, scheduled jobs, and supporting application components.
• Leads application and infrastructure-software deployments across development, test, disaster-recovery, and production environments, including prerequisite validation, configuration, release coordination, implementation, rollback, and post-deployment verification.
• Administers enterprise certificates and TLS dependencies, including certificate requests, renewals, installation, bindings, trust chains, keystores, expiration monitoring, and coordination with internal or external certificate authorities.
• Manages application service accounts, secrets, environment variables, configuration files, ports, dependencies, load-balancer requirements, and integration endpoints in accordance with security and change-management standards.
• Partners with application owners, vendors, developers, database teams, Security, and Network teams to diagnose complex application-platform and integration issues.

• Administers Microsoft Intune for device configuration, compliance policies, application packaging and deployment, endpoint security settings, update rings, enrollment, and troubleshooting for managed Windows and mobile devices.
• Administers Microsoft Entra  including users and groups, enterprise applications, SSO, conditional access, MFA, role-based access, application registrations, service principals, and hybrid identity integrations.
• Supports the Microsoft 365 administration suite, including tenant-level configuration and administration of Exchange Online, Teams, SharePoint/One Drive,…