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IT Field Technician
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-10-19
Listing for:
Insight Global
Full Time
position Listed on 2026-10-19
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Duration
: 2-year initial contract duration, potential for extensions and or conversion
- W2 contract
- Benefits offered starting on day 1! Medical, dental & vision
- Weekly pay on Fridays!
- Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalated issues according to established procedures.
- Provide software service, pre-sales, post-sales or service delivery support.
- For Mission Critical Customers, provide proactive and some reactive services.
- Monitor operation performance and work on corrective action plans (if needed).
- Provide input about Customers business and industry trend information into Account Support Plan.
- Mentor /Coach new hires on work process and procedures.
- Responsible for account growth and retention.
- 2-5 years of related work experience, preferably in IT support, quality, or a related field.
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