Field Service Representative

Serves as the contractor's on-site Field Service Representative for the Scalable GEOINT / IGEA node at Honolulu, Hawaii (USARPAC). Provides break/fix repair, advanced desktop and GEOINT-application troubleshooting, and equipment accountability for the location, and is the local link to the central Help Desk at Fort Gordon, GA.

• Serve as the full-time on-site Field Service Representative (FSR) at the Government IGEA / Scalable GEOINT location; perform break/fix repairs of local systems and facilitate customer interaction with the central Help Desk at Fort Gordon, GA.
• Perform advanced troubleshooting of desktop systems and applications, including GEOINT-specific tools such as SOCET GXP.
• Ensure IGEA equipment at the location is properly configured, accounted for, and operated in accordance with security requirements; track IT equipment by location and serial number.
• Provide technical assistance to users in person, by telephone, or electronically; read technical manuals, confer with users, and run diagnostics to resolve problems.
• Set up equipment for user use, including cables, operating systems, and software; install and perform minor repairs to hardware, software, and peripherals.
• Install physical cabling (fiber and copper) and configure network connections, directly and through patch panels.
• Track customer requests in JIRA and support the 24/7/365 on-call helpdesk posture, with support provided within two hours of a user's request.