Manager IT Desktop Support I​/II

Job-:
Technology

Location:

Honolulu, HI, United States

Schedule:

Full time, Regular Posted:
Salary: $61,200.00 - $ Annually Responsible for the administration of the Desktop Support, including supervision of technical staff, incident management, problem restoration, and moves, adds, and changed requested of the business. Qualifications Bachelor’s Degree in Computer Science, Information Systems or equivalent education or work experience.

Level I:
Minimum of 6 years of experience related to and responsibility for IT desktop support management, including responsibility for communication of complex technical programs.  Banking/financial industry or related field preferred. Minimum 1 – 2 years of experience managing teams of desktop support technicians and/or minimum of 1 – 2 years of effective project management experience.  

Experience with enterprise systems for integration, middleware and information management helpful.

Level II:
Minimum of 8 years of experience related to and responsibility for IT desktop support management, including responsibility for communication of complex technical programs. Banking/financial industry or related field preferred. Minimum 3 – 4 years of experience managing teams of desktop support technicians and/or minimum 3 – 4 years of effective project management experience.

Experience with enterprise systems for integration, middleware and information management helpful.

Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.  Possess analytical skills, knowledgeable of systems architecture, awareness of new approaches and techniques in the data processing industry. Knowledge of or ability to use Bank software and systems.

Excellent oral and written communication, analytical and problem solving skills.  Effective interpersonal skills and collaborative management style to include teamwork and team building ability.
Effective conflict management, negotiating and problem solving skills. Must be comfortable with ambiguity and time spent outside of comfort zone acquiring new skills. Able to be flexible in a fast paced dynamic environment with shifting roles and responsibilities.  Must be technically creative and open-minded.  Should have a high attention to detail with regard to accounting skills, be able to work without direct supervision and have an above average understanding of information technology topics.  

Able to work flexible hours including holidays, weekends and evenings as needed or assigned.  Must be able to provide own transportation or operate a vehicle with a valid driver’s license and commute as necessary.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans.  For Bank of Hawaii's full EEO statement, please visit   the IT professionals in the Desktop Support unit.  Assigns staff and schedules workload.  Manages staff compensation, performance management, training, and development.
Assures project and service requests are within agreed cost, schedule, and scope, demonstrating and communicating effective and appropriate prioritization.

Develops, prioritizes, and executes Desktop roadmap and project portfolios.  Assists…