Senior PC Specialist

Job Summary

Galapagos Federal Systems LLC is seeking a highly skilled and motivated Senior PC Specialist to provide comprehensive IT support within a large military hospital environment. This position plays a critical role in maintaining reliable computer systems, supporting end users, and ensuring efficient daily IT operations in a secure, mission-focused setting.

The selected candidate will be responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, operating systems, and peripheral devices. Working closely with the Site Manager, Workflow Manager, and technical support teams, the PC Specialist – Senior will provide timely technical assistance, manage service requests, and support network account administration and cybersecurity compliance activities.

The ideal candidate possesses strong technical troubleshooting abilities, excellent customer service skills, and experience supporting enterprise or Department of War (DoW) IT environments. Success in this role requires attention to detail, adaptability, and the ability to work both independently and collaboratively while maintaining compliance with established IT policies and security requirements.

Key Responsibilities

The Senior PC Specialist will:

• Support daily IT operations under the direction of the Site Manager, Workflow Manager, and designated technical leadership
• Install, configure, maintain, and troubleshoot desktop computers, operating systems, software applications, and peripheral devices
• Diagnose and resolve hardware, software, network connectivity, and system performance issues, escalating complex problems to appropriate technical personnel
• Provide technical assistance to end users through telephone, email, and on-site support, ensuring timely and professional resolution of service requests
• Manage, document, track, and update IT service tickets, maintaining accurate records of troubleshooting activities, corrective actions, and resolutions
• Assist with network account creation, modification, access management, and troubleshooting in accordance with established security policies
• Monitor and track user compliance with required cybersecurity training, network access policies, and organizational IT requirements
• Maintain and update user profiles and cybersecurity training records within the Army Training Certification Tracking System (ATCTS)
• Coordinate with other DoW facilities to support network account updates and system access requirements associated with Permanent Change of Station (PCS), Temporary Duty (TDY), and deployment activities
• Perform routine equipment maintenance, including printer and scanner installation, troubleshooting, and replacement of consumables
• Review system error messages, implement approved corrective actions, and elevate unresolved issues as necessary
• Assist with software testing, system updates, configuration changes, and implementation of modified applications as directed
• Maintain accurate technical documentation, standard operating procedures, and end-user self-service resources
• Track customer support issues through resolution, conduct follow-ups, and support customer satisfaction and service quality initiatives
• Compile operational statistics, service metrics, and reporting information for designated management personnel
• Collaborate with technical teams to support IT service continuity, operational efficiency, and compliance with organizational requirements
• Perform additional duties as assigned while maintaining regular and reliable attendance

Skills and Experience

The Senior PC Specialist must have:

• Active Tier III Public Trust clearance or the ability to obtain the required background investigation and eligibility determination
• 5+ years of relevant IT support experience, preferably within enterprise, military, or DoW environments
• Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripheral devices
• Experience utilizing IT service management (ITSM) platforms and ticketing systems to document, track, and resolve technical issues
• Knowledge of network account administration, user access management, and basic network troubleshooting
• Familiarity with DoW IT policies, cybersecurity awareness requirements, and regulatory compliance standards
• Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs
• Ability to provide technical assistance in a…