Senior PC Maintenance Technician

Job Summary

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to join our team in support of a large military hospital environment. The successful candidate will provide advanced technical support, maintenance, troubleshooting, and deployment of computer hardware, software, and related IT systems to ensure reliable and efficient operations.

This position requires strong technical expertise, problem-solving abilities, and a commitment to delivering exceptional customer service while supporting critical healthcare operations and mission objectives. The Senior PC Maintenance Technician will collaborate with a diverse team of IT professionals to maintain system functionality, resolve technical issues, and ensure compliance with established security policies and operational standards.

Key Responsibilities

The Senior PC Maintenance Technician will:

• Provide technical support for daily IT operations under the direction of the Site Manager, Workflow Manager, and designated leadership
• Diagnose, troubleshoot, and resolve computer hardware, operating system, software, and peripheral issues
• Install, configure, maintain, and upgrade computer systems, software applications, printers, scanners, and related IT equipment
• Respond to end-user technical support requests via phone, email, ticketing systems, and on-site assistance
• Document, track, prioritize, and resolve technical support tickets, ensuring timely resolution and accurate reporting
• Monitor system error messages, implement corrective actions, and escalated complex technical issues as necessary
• Perform routine preventive maintenance, equipment inspections, and replacement of hardware components and consumables
• Assist with software testing, system upgrades, configuration changes, and implementation of new technologies
• Establish, maintain, and update user accounts, network access permissions, and required training system profiles
• Maintain accurate technical documentation, troubleshooting procedures, and end-user support resources
• Track and update Information Management Division (IMD) cybersecurity training requirements within the Army Training Certification Tracking System (ATCTS)
• Coordinate with DoD facilities to update personnel records and system access associated with Permanent Change of Station (PCS), deployments, and Temporary Duty (TDY) assignments
• Monitor customer satisfaction, conduct follow-ups, and ensure technical issues are resolved effectively
• Compile operational statistics, service metrics, and technical reports for management review
• Ensure IT support activities comply with applicable DoD cybersecurity policies, security procedures, and operational requirements
• Perform additional duties as assigned while maintaining regular and reliable attendance

Skills and Experience

The Senior PC Maintenance Technician must have:

• Active Tier III Public Trust clearance or the ability to obtain the required background investigation and eligibility determination
• 5+ years of relevant IT support experience, preferably within enterprise, military, or DoD environments
• Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripherals
• Proficiency in diagnosing and resolving desktop, laptop, printer, scanner, and basic network connectivity issues
• Experience utilizing IT service management (ITSM) platforms and ticketing systems to document, track, and resolve technical issues
• Knowledge of network account administration, user access management, and basic network troubleshooting
• Familiarity with DoD IT policies, cybersecurity awareness requirements, and regulatory compliance standards
• Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs

Education and Certifications

The Senior PC Maintenance Technician must meet the following:

Required

• High School Diploma or GED
• IAT Level I certification in accordance with applicable DoD 8570/8140 requirements (e.g., CompTIA A+ or another qualifying certification appropriate to the position)

Preferred

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• CompTIA Network+ or Security+ certification
• Microsoft certifications related to Windows operating systems, endpoint administration, or desktop support
• ITIL Foundation certification
• Additional technical training or certifications in hardware maintenance, IT service management, or…