Mobile Technology Support Specialist

Mobile Technology Support Specialist (225158-11)
An established organization in Honolulu is seeking a detail-oriented Mobile Technology Support Specialist to assist with the administration and daily support of workplace mobile devices. This position combines hands-on technical assistance, equipment coordination, and user support to ensure employees have reliable access to the devices and applications needed to perform their work. The ideal candidate has previous IT experience, strong troubleshooting abilities, and excellent organizational and communication skills.

This is a one-year engagement with the potential for extension based on performance and business needs.

Hours Full-time, Monday - Friday, 7:00 a.m. to 3:30 p.m.Location Honolulu, Oahu Pay $30 an hour

Responsibilities

Prepare, configure, and distribute mobile devices for employee use.

Assist with device activation, user access, application installation, and initial setup.

Troubleshoot common hardware, software, connectivity, and application issues.

Provide technical assistance and guidance to employees using mobile technology.

Maintain accurate inventory records and track equipment assignments, replacements, and returns.

Coordinate equipment requests, replacements, and device updates.

Assist with scheduling device installations, upgrades, and routine maintenance.

Monitor available equipment and help maintain an organized inventory of devices and accessories.

Work with internal teams to resolve technical issues and coordinate equipment needs.

Provide basic instruction to employees on device functions, applications, and troubleshooting procedures.

Document technical issues, equipment changes, and completed support activities.

Assist with additional technology-related and administrative tasks as needed.

Qualifications Previous IT experience involving both hardware and software support required.

Experience configuring, maintaining, and troubleshooting mobile devices.

Working knowledge of mobile operating systems, applications, and common connectivity issues.

Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Experience maintaining equipment inventories, tracking records, or coordinating technology assets preferred.

Ability to troubleshoot technical issues and explain solutions clearly to users with varying levels of technical knowledge.

Strong organizational skills and attention to detail.

Excellent communication, interpersonal, and customer service skills.

Ability to manage multiple requests, coordinate schedules, and prioritize tasks.

Comfortable providing hands-on technical assistance and working independently or collaboratively.